System Administrator

Toronto, Ontario

647-***-**** • *************@*****.***

INFORMATION TECHNOLOGY PROFESSIONAL

* ***** ** ********** **** Windows Applications and Windows Server 2003, 2008, 2008R2 and 2012

* *ear of experience with Citrix XenApp 4.5,5.0,6.0, 6.5 and XenDesktop 7.0, 7.5

Over 3 years of experience with VMware ESX 4.0/4.1, vSphere 4.0/ 4.1 and vCenter environment

3 years of experience with Application Support and SharePoint

Specialized in Business Administration in Management

Strategic thinker and planner and ability to multi-task several tasks

Self - motivated with the ability to learn and adapt quickly to the environment

Ability to effectively convey ideas, methodologies and work in a team environment

Energetic, optimistic, passionate, and result oriented

Ability to work independently as well as in a team environment

Possess strong planning, analytical, problem solving and organizational skills

Great flexibility to handle changes and has the ability to perform tasks within the set deadline

Ability to work on projects to their successful and timely completion with minimal supervision

CERTIFICATIONS

Microsoft Certified Solutions Associate (MCSA)

Windows Server 2008

Microsoft Certified IT Professional (MCITP)

Enterprise Administrator

Server Administrator

Microsoft Certified Technology Specialist (MCTS)

Windows Server 2008 Active Directory, Configuration

Windows Server 2008 Network Infrastructure, Configuration

Windows Server 2008 Application Infrastructure, Configuration

Windows 7, Configuration

Citrix Certified Administrator (CCA)

Citrix XenApp 6.0

Citrix XenApp 6.5

VMWare Certified Professional (VCP)

TECHNICAL PROFICIENCIES

Windows Server: Microsoft Windows 2003/2008/2008R2/2012/2012R2

Directory Services: Active Directory Domain Services 2003/2008/2008R2/2012/2012R2

Virtualization: VMware vSphere 4.0, 4.1, Citrix XenApp 4.5, 5.0, 6.0, 6.5, VDI, Citrix XenDesktop 7.0, 7.5, Studio, Director, Web Interface, Citrix Secure Gateway

Microsoft Office: Microsoft Word, Excel, PowerPoint, Access, Outlook

Skills Set: Active Directory, Objects (GPO), WINS, DNS, DHCP, TCP/IP, LAN/WAN, VPN, Terminal Services, Hyper-V, Group Policy Management Console (GPMC), ADSI Edit (Active Directory Service Interfaces Editor), Office 365, SharePoint 2010, 2016, ADMT (Active Directory Migration Tool), ImageX, App Sense, Assign and Publish MSI packages via AD Group Policy (GPSI), SCCM, SCOM, ITIL, PowerShell

Desktop Operating System: XP, Vista, Microsoft Windows 7, Windows 8, 8.1,10

EDUCATIONAL BACKGROUND

Business Administration in Management, Seneca College, Toronto ON September 2006 - April 2009

PROFESSIONAL EXPERIENCE

SYSTEM ADMINISTRATOR

Laser Quest Mississauga ON Feb 2017- May 2017

Windows/VMware:

Supports Windows, VMware and Citrix environment

Monitor servers and resolve issues

Provide technical support to 53 locations across North America

Provide support after working hours

Push updates to iPads through Cisco Meraki

Manage emails through Symantec Cloud Message Lab system

Image laptops through Acronis

Deploy group policy to Active Directory users and computers

WINDOWS APPLICATION SUPPORT SPECIALIST

CIBC Toronto ON June 2016- Jan 2017

Windows/Linux:

Provided technical support to internal project teams

Supported Windows server 2003, 2008, 2008r2, 2012 and VMWare vSphere

Troubleshoot and resolved of system issues

Tested applications on test environment and helped project teams to transfer them through production

Maintained and supported applications on servers

Monitored application server logs/event logs and identified potential issues

Monitored servers and made sure server are up to date and running without any problems

Escalated system related issues to internal project team members

Installed programs and applications on servers as per teams’ request

Performed manual updates for monthly patching on Windows servers

Created and disabled accounts on LDAP for Linux server

Modified user access and changed permissions for Windows and Linux users

Followed ITIL-based practices (Change Management, Incident Management, etc)

SYSTEM ADMINISTRATOR

Sync Systems Toronto ON April 2016- June 2016

Active Directory:

Created Windows Server 2012 R2 operating system from scratch

Added Windows Server 2012R2 domain controller to an existing Windows Server 2003 Domain

Updated and reviewed tickets submitted to the change management queue

Managed Active Directory user accounts

Managed user rights and security permissions

Implemented regular security patches and updates to the servers

Updated and maintained installation documentation

Set up new Office 365 environment for the company

Worked on servers like HP and Dell

WINDOWS APPLICATION SUPPORT SPECIALIST

Scotiabank Capital Toronto ON January 2016 - March 2016

Windows:

Provided Windows Application Support

Worked on Windows 2003, 2008, 2008r2 and 2012 Operating Systems

Troubleshoot Citrix Presentation Server 4.5, 5.0, 6.5 and 7.0 user logon issues

Responded to customer experience technical issues via phone and email

Served as point of contact on various escalations and outages

Maintained SharePoint portal server

Maintained user’s access permissions in SharePoint

Gave permission to users on SharePoint and Citrix environment

Performed daily checkup on the Windows servers and making sure all the critical services are running

Performed patching using SCCM

Developed documentation to be used in planning installation and the upgrades of the systems

Configured alerts on VMware vCenter Operations Manager

Troubleshoot various VMware problems

Applied updates and patches using VMware Update Manager

Supported Microsoft Exchange environment

CITRIX SUPPORT ANALYST

AMEC Foster Wheeler Toronto ON October 2012 - November 2015

Citrix XenApp:

Managed Citrix server farms running 40+ physical and virtual windows servers for production

Managed Citrix Presentation Server 4.5, XenApp 5.0 and XenApp 6.5

Deployed Citrix servers in the farm

Resolved problems and provided support

Interacted with the application vendors to resolve application related issues

Troubleshoot users issues with ICA client session, printer driver mapping

Created reports for clients on monthly basis

Troubleshoot applications which are published on Citrix XenApp

Published applications as per client's requirement

Assigned and modified applications access to the users

Tested and installed Citrix hotfixes and updates

Resolved application related problems and escalated in the timely manner

Worked on documentation for the application installation and server build up

Environment: Datacenter, Windows 7, Windows Server 2003, 2008, 2008R2, Citrix Presentation Server 4.5, Citrix XenApp 5.0, XenApp 6.5, Web Interface 4.6, 5.4, EdgeSight 5.4, SQL 2008

SYSTEM ADMINISTRATOR

BELL COMMUNICATIONS INC. July 2011 – September 2012

Active Directory:

Installed Domain Controller by running DCPROMO

Created and configured AD objects, administrative templates and folder redirections

Added, deleted and modified users and computers

Import users using PowerShell scripts

Modified users by using Active Directory Services Interface Editor (ADSI Edit)

Deployed and administered Windows Server 2003/2008/2008R2

Moved Operational Master (FSMO) Roles using NTDSUTIL command-line tool

Configured and maintained Group Policies on sites, domain and OU level for whole environment

Refreshed group policies by using gpupdate/force command-line

Planned an administrative delegation strategy, and OU structure

Created Windows Management Instrumentation (WMI) and Security filtering for security

Enabled Global Catalog (GC) using AD Sites and Services console

Gave access to users in SharePoint and access to the documents

Citrix XenApp:

Built, tested, deployed XenApp 6.0 virtual machines on VMware ESX

Migrated Citrix XenApp 4.5 farm and joined servers to existing farm

Published application with Citrix Delivery Services Console for XenApp 6.0

Published applications using Citrix Streaming Profiler for Clients and to the server

Enabled session reliability to reconnect the ICA session and Local Host Cache (LHC)

Monitored connectivity to the data store and maintained the Citrix XenApp Environment

Monitored and troubleshoot the Citrix IMA service and the ICA communication channel

Applied Citrix Group Policy on Worker Group and configured health monitoring

Troubleshoot session initialization, client settings and application streaming sessions

Secured Web Interface to XenApp communication

Monitored and troubleshoot published, streamed applications and Web Interface

Created policies, performed environment builds and scalability tests

SYSTEM ADMINISTRATOR

NRT (National Retail Technology) Corp. May 2010 – May 2011

Windows/Active Directory:

Tested, Built, deployed, and administered VMware virtual servers

Managed, deployed system patches and designed and deployed new server

Maintained Files sharing on the network

Monitored System Performance for newly built servers and tune systems for optimal production

Audited file access, managed security settings, recover servers with windows server backup

Installed and configured various operating systems for clients including Windows 2000, Vista, 7

Provided remote network and desktop support using Remote Desktop Protocol (RDP)

Created and managed users, computers, and group accounts and OU

Located the Event Logs containing group policy-related events

Audited the servers using security event logs in Event Viewer

Used restricted groups policies to modify or enforce the membership of groups

Applied security filter and WMI (Windows Management Instrumentation) filter to Group Policy Objects

VMware:

Managed, monitored and troubleshoot the health of the virtual servers on daily basis

Created Resource Pool, installed VMware tools, increased memory on virtual machine

Troubleshoot the VM machines using Virtual center and VMware Infrastructure client

Cloned and troubleshoot VM and guest servers

Configured vMotion, DRS, DPM, High Availability (HA), and Storage vMotion

Built, configured and deployed VMs and templates

TECHNICAL SUPPORT

SYMCOR June 2009 – April 2010

Technical Support:

Coordinated, monitored and troubleshoot to isolate and diagnose common system problems

Assisted in maintenance of workstations, networking equipment

Configured various desktop operating systems with latest service packs and hot fixes

Installed Norton Anti-Virus, McAfee and toolkit to scan memory, hard drives and network drives

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