Payroll
Resume:
Davina Robinson
Marietta, GA *****
******.********@*****.***
CORE COMPETENCIESmailto:*********@*****.***
Office Manager & HR professional with over 12 years of progressive career experience.
Incredible attention to detail that led to the discovery of several costly billing errors.
Excellent ability in installation, testing, & troubleshooting various network technologies under extreme time constraints.
RELATED EXPERIENCE
AAA Apartment Staffing (Contract) – Atlanta, GA 09/2016 – 03/2017
Staffing/ Payroll Specialist
Work with clients to understand current and future staffing needs.
Facilitate the process to acquire temporary staff and then ensuring orders are filled timely and with qualified employees.
Create and confirm staff schedules.
Conduct interviews to access candidates’ qualifications.
Run e-Verify to determine work authorization.
Complete other HR duties such as setting up direct deposits, weekly payroll processing, and completing background checks
Encompass Community Services – Santa Cruz, CA 2/14 – 2/16
HR Coordinator
Completion of the Injury and Illness Prevention Plan (IIPP)
Create job postings, submit background checks and offer letters.
Screen, recruit and interviewed potential employees.
Coordinated benefits open enrollment & compensation planning for employees.
On-board and trained new employees.
Ensure New Hire Orientation is effectively executed as well as conduct portions of the New Hire Orientation
Processed payroll via ADP for 500+ employees.
Ericsson (Contract) – Plano, TX 9/12 - 12/13
Project Administrator II Consultant
Supported project team operations by preparing, coordinating, distributing and tracking contract documents and communications. Contract documents includes: plans and specifications; project bid packages; subcontracts; purchase orders; insurance certificates; and other project documents.
Entered/Submitted new jobs, change orders, sales orders, Sub Contractor PO’s, and/or RMA’s.
Continuous monitoring & verification of correctly reported cost during all project phases.
Act as a liaison between other organizations for support (AT&T, T-Mobile, Sprint)
PSA Healthcare – Dallas, TX 2/09 – 2/12
Office Manager
Provided support daily to include staffing, payroll processing, & completion of various other HR transactions. Coordinated standardized orientations and annual in-services.
Ensured compliance with federal and state regulations concerning employment.
Responsible for Medicaid/ private insurance, and authorization.
Verified reauthorization through TMHP web portal. Made sure all billing was correct according to Medicaid Billing using ICD-9 and CPT codes.
Verified referring physician’s credentials through TMB & the NPI registry.
Protected patient’s personal information to stay compliant with HIPAA regulations.
Manage shipments, orders, inventories, and deliveries including office supplies, nursing supplies, food/snacks, and computer related equipment
Verizon Business – Irving, TX 6/07 - 11/08
Business Analyst Consultant
Managed and led Requirements and Functional Design phases of project. Facilitated multiple JAD work sessions. Wrote Requirements Document and created Functional Design for system conversion. Gathered requirements for SRS document.
Identify business needs, develop functional specifications and requirements and manage project through post implementation to meet FCC compliance.
Managed changes to scope & priority while evaluating impacts to project timelines due to unplanned changes. Documented meeting minutes, escalation & jeopardy notifications.
AT&T (CTG) – Dallas, TX 9/05 – 6/07
Network Integration Manager (Contract)
Analyzed automation fallout, testing, and maintenance process rules.
Identified process defects, partnered with process owners to design and implement interim process changes and work functions.
Provided direction and pro-active planning, using data analysis and quality tools to identify rules and/or process improvements necessary to support the maintenance process.
Employed time management techniques in order to manage and track multiple projects on a tight timeline, affecting the quality of customer service.
Managed and monitored the automated compliance of the process and coordinated the execution of the new rules.
Verizon (PDS Tech) – Alpharetta, GA 12/03 – 5/05
IT Project Coordinator (Contract)
Sound knowledge of Verizon’s complex services as well as the company’s provisioning and implementation processes in AVOM/ Actiview, Granite/ Expercom (XNG).
Provisioned Long distance, toll free, and T1 circuits for Verizon affiliates. Provided go live support for test and turn-up.
As Team Lead assigned and tracked all orders. Created training manuals for the department.
Responsible for training new employees.
Bell South LD (Orin USA) – Dunwoody, GA 8/03-11/03
Customer Care Manager (Contract)
Provided a hybrid of project management, implementation, billing analysis, and technical expertise to Bell South Long Distance customers.
Traveled to customer’s site to provide first bill review and to train customer on new system.
AT&T (Logical Integrations) – Atlanta, GA 1/03-08/03
Circuit Designer (Contract)
Project Team Manager- coordinated the rollout of new business processes to support the instillation of a front-office Application.
Provided customers with updates through the ticketing systems. Escalated on the LEC and local vendors to get a quick resolution.
Hands on experience in remote circuit testing and review through the utilization of TIRKS – layout/ design and SOTS –circuit order review.
EDUCATION
Southern New Hampshire University 2014 – 2016
B.A. Computer Information Technology
CONTINUOUS TRAINING
IITTA Inc. 2015
Project Management Professional Training
TECHNICAL SKILLS
Advance experience in MS Word, Excel, Outlook, Access and Project. SharePoint, SQL query, SAP NetWeaver BW, Visio, V-Lookup, Pivot tables.
Circuit design and provisioning, Cisco Unity Call Manager
Avaya equipment, PBX, VoIP, TIRKS, Granite, BMP, CTP, test management.
Infrastructure implementation, LAN, WAN, Frame Relay, MPLSATM, SONET, SDLC.
ADP, PowerPoint
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