Customer Service Sales

TINA SCHILDGEN

**** ********* **** * Baltimore, Md. 21237 * 443-***-**** * ****************@*****.*** SKILL AREAS

Team Building/Sales Training/Recruitment/Competitive Analysis/Customer Service/Problem Solving/Relationship Building/Payroll Processing/Revenue Maximization/Budget and Forecasting/Consultative Selling/ Performance Management Professional Experience

Dominion Enterprise Company 2006 - 2017

Forrent .com General Sales Manager 2010 - 2017

Hired trained and supervised the Baltimore market outside sales team to consult and expand advertising to over 350 apartment communities in the Baltimore Metro market for Forrent.com, Homes.com, After55.com, and Forrentuniversity.com.

● Increased new business for both the Baltimore and DC markets.

● Baltimore ranked in the top 3 markets for 5 consecutive years.

● Maintained bad debt under 1.0% and aged delinquency under 1.5%.

● Developed and cross trained team members to be promoted from within the company, reducing employee turnover.

● Held rates and increased volume of advertisers from 2015 to 2016 while transitioning print to online revenue.

● Increased traffic on property management social media pages resulting in 50% more prospects.

● Implemented new procedures to increase customer satisfaction and executed leasing meetings to keep customer service at the forefront.

● Reduced office expense by negotiating new lease terms with commercial property management company for office building. Executed contract negotiations with vendors during office move.

● Implemented and executed leasing training to multiple property management companies to keep customer service at the forefront.

● Hired, supervised, trained and evaluated employee performance.

● Created and maintained annual budgets.

● Reviewed and reported monthly profit and loss analysis directly to Area Vice President.

● Monitored and approved all accounts payable monthly transactions for Baltimore.

● Analyzed market conditions, occupancy trends, competitive pricing, and product positioning. Traderonline.com Regional Sales Manager 2006 - 2010 Hired, trained and coached outside sales teams for the Baltimore, DC, Norfolk, Richmond, and New England markets. Increased online classified advertising revenue for Boat, Bike, RV, Commercial Truck and Equipment Trader.com.

Viamediatv.com, Inc. 2004 - 2006

Senior Regional Account Manager in Washington DC. Focused on selling cable TV advertising for cable competitors nationally and locally: RCN, WOW, Ohio News Network, and National News Network in New York City. Success with developing key marketing relationships to promote these cable companies. Produced $250k in new revenue for this start up sales organization in 1s t year of business.

T he Baltimore Sun 1993 - 2004

Advertising Sales Manager (1999 to 2004) in the real estate, auto, and retail categories from 1999 to 2004. Trained, coached, and motivated sales teams to drive advertising revenue. This included managing a budget to achieve goals. Sales Manager of the Year 2001.

Baltimore Sun Advertising Sales Representative from 1993 to 1999. Sales Excellence Winner 1997, Publisher’s Excellence Award 1998.

Maryland Pennysaver 1991 - 1993

Advertising Sales Representative in the Baltimore area. First year I sold over $350k in new business. Education

Towson University

BS Business Administration, Cum Laude

MMHA Board Member from 2010 to 2011

2016 MMHA Judge for Service Teams

Currently enrolled in MMHA CAM class for March 2017 https://www.linkedin.com/in/tinaschildgen

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