Customer Service Representative
Resume:
CHANELL TRIPP
**** ****** ****** ***. ** Roseville, MN 55113 *******.*******@*****.*** 612-***-****
OBJECTIVE
Achieve a permanent position within a company that enhances my knowledge of skills acquired through the years of experience. I am looking for a position that allows me to utilize my customer service, or production experience while giving me an opportunity for personal and professional growth
SKILLS & ABILITIES
Shipping & Receiving (2 years), Scanning (1 year), Excel (Less than 1 year), Customer Service (4 years), Salesforce (1 year)
EXPERIENCE
Customer Service Representative
DRC - Plymouth, MN - Contracted January 2017 to Present
Maintains customer records -Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
Greet Customers -Opens customer accounts by verifying account information.
Following up to ensure resolution.
Initiated operations improvements to improve overall call center productivity.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Assists customers effectively by solving customer disputes
Provides customer additional information or explains services
Detail oriented and works with a high degree of accuracy
Customer Service Representative
Van Wagenen - Eden Prairie, MN – 03/16-12/16Contracted
Outbound calls Detail oriented and works with a high degree of accuracy
Verify auto insurance coverage
Upload documents
Manage a call flow volume of 16 calls/hour
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Detail oriented and works with a high degree of accuracy
Maintained and updated insurance information for leasing agents
Investigated and resolved queries and complaints about coverage requirements required by the leasing agent
Monitored and updated all data transition and procedures.
Ability to multitask Handles confidential personal information appropriately
Customer Service Representative
Target headquarters - Brooklyn Park, MN –Contracted
Troubleshoot / Remote into computer
Build report, listen, clarify and manage conversational flow
Manage upset customers, conflicts and challenging situations
Deliver outstanding service, exceed expectations and build long-term loyalty.
Gathered and verified all required customer information for tracking purposes.
Referred unresolved customer grievances to designated departments for further investigation.
Identified chronic customer issues by creating and maintaining customer
Billing
Place orders for Customers
Checking the ETA of order.
Reset Passwords
Deliver outstanding service, exceed expectations and build long-term loyalty
Reset Clients passwords
Troubleshoot / Remote into computer
Build report, listen, clarify and manage conversational flow
Manage upset customers, conflicts and challenging situations
Deliver outstanding service, exceed expectations and build long-term loyalty.
Gathered and verified all required customer information for tracking purposes.
Referred unresolved customer grievances to designated departments for further investigation.
Identified chronic customer issues by creating and maintaining customer complaint log.
EDUCATION
NORTH HENNEPIN COMMUNITY COLLEGE, BROOKLYN PARK,MN
STILL ATTENDING
Child Psychology
REFERENCES
KAREN, BOOKSTORE MANAGER
NORTH HENNEPIN COMMUNITY COLLEGE
EDITH LOCKHART – A CHANCE TO GROW
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