Customer Service Office
Resume:
Shannon Gracie
**************@*****.***
Objective
To obtain a position utilizing my skill sets and experience while providing a valuable lasting contribution to your company.
Qualifications
Office Management Microsoft Office
Customer relations Receiving/Inventory
Experience
Customer Service Associate
Cumberland Farms - Burlington, CT 11/2014 - Present
Receive inventory, process goods and products twice-weekly ensuring quality and quantity and distribution of received goods for customer purchase to displays. Assist customers, stocking, blocking and removing expired products from displays. Manage store equipment to include points of sale, fuel pumps, deliveries, food and beverage containers, grills, coolers, freezers and vending devices. Assign tasks to store associates.
Office Manager
Liberty Tax Service - Waterbury, CT 12/2003 - Present
Manage office employees, assign tasks, oversee productivity, schedule staff, manage payroll, issue payroll, inventory and order office products and supplies, prepare, file and track tax returns. Update and communicate with higher-level management as needed. Direct office functions, generate reports, and provide feedback. Maintain particular attention to detail and accuracy throughout Tax filing process and resolving return problems and delays. Provide customers with feedback and status of returns. Maintain records and accounting for processed returns. Troubleshoot office equipment and office technology when necessary.
Key Holder
Shoe Dept Encore - Meriden, CT 10/2009 - 09/2010
Duties and assignments consisted of but were not limited to Supervising a minimum of five (5) employees, managing inventory, opening and closing store, managing points of sale, reporting deposits, sales and formulating reports.
Shannon Gracie
**************@*****.***
Office Assistant
Sobon & Associates - Cheshire, CT 05/2008 - 04/2009
Duties included but were not limited to, reviewing files, records and documents. Responding to requests, billing, contracts, polices, invoices and processing accounts payable. Provided general support and managed phones with a large client base. Duties and tasks required the demonstration of excellent written and verbal communication skills. Formulated reports, compiled proposals, draft business letters and followed up on leads for clients.
Education
Naugatuck Valley Community College - Waterbury, CT
Hospitality Management
Branford Hall - Southington, CT 2011
Certificate: Medical Assisting
Maintained an average of top5% of the class, member of the Deans list in 2010 and 2011. Peer-Mentor, and a member of the Student Council.
Certifications
ServSafe
Alcohol ServSafe
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