Customer Service Data Entry

Professional Overview

Summary of Skills

Work Experience

Maria Callahan

C: 956-***-****

************@*****.***

I am a committed and motivated employee with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. High-performing person with extensive experience working with a diverse client base and delivering results. I'm very meticulous, motivated, and multi-task oriented. I'm very responsible and can adapt to any work environment. Problem resolution

Self-starter

Deadline-oriented

Spreadsheet development

Report analysis

Staff motivation

Efficient in Excel and Word

April 2010

to

April 2017

Laredo Moving & Storage Laredo, Texas

Co-Supervisor

Coordinated all data entry of material that arrived for customers. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries of customers. Contacted customers to discuss status of rebilling or reimbursement process to ensure account resolution. Created spreadsheets to improve inventory management and reporting accuracy. Improved communication efficiency as primary liaison between customers and warehouse personnel. Directly supported LMS Vice President in managing operation work flow and logistics. I also provided assistance to the Accounts Payable Supervisor Mr. Juan Cantu in communicating with customers via phone, email and in person to obtain payments on outstanding accounts. October 2007

to

May 2009

TraffiMex Laredo, Tx

Data Entry / Traffic (Pedimentos)

I was in the data entry department in charge of entering all detailed information for all material received in the warehouse for various customers. I was later transferred to the traffic department where I excelled in creating custom documents (pedimentos) for shipments going to Mexico.

November 2003

to

May 2006

South Texas National Bank Laredo, Tx

Customer Service/ Transist Department

Handled and processed confidential customer information. I assisted customers with issues regarding their accounts. I was also transferred into the Transit Department where I handled all ACH transactions and balancing of various accounts for 3 STNB branches in Laredo,2 in Education

Eagle Pass, and 1 in Del Rio Texas.

1993 J.W.Nixon High School Laredo, Tx, USA

High School Diploma

I also proudly served in the U.S. Army from March 1993 to March 2001. I performed various duties while the military and my MOS was 45B which is a title for Armorer.

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