Quality Control Manager
Resume:
TERRY DUESBERRY
*********@*******.***
Dade City, FL 33525
OBJECTIVE
Utilize my natural ability to care for patients, create relationships and build networks that turn opportunities
into results by bridging connections, managing follow through, and guiding process. Resilient in fast paced
medical environments and seeks opportunities to think outside the box. Values innovative culture and cross
functional, interdependent work environments that foster mutual respect.
EXPERIENCE
CREO WELLNESS, LLC RICHMOND, VA
Phlebotomy Manager/Event Coordinator December 2015 – March 2017
Ensure that the process of drawing blood is performed according to safety and compliance standards.
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Travel from one location to another to direct, supervise and coordinate the activities of all phlebotomists
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Obtain blood specimens by performing venipunctures and fingersticks
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Supervise patient phlebotomy by prescribed technique outlined in the Phlebotomy Procedure Manual.
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Supervise all phlebotomy activities to include training, evaluation and documentation of staff
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performance
Maintain specimen integrity by using aseptic technique, following department procedures; observing
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isolation procedures.
Maintains quality results by following department procedures and testing schedule; recording results in
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the quality control log; identifying and reporting needed changes.
Abide by all HIPPA standards and laboratory safety procedures
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Responsible for the development, implementation and administration of all employee wellness
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programs
Manage relationships with wellness partners; monitors changes in programs, health improvement and
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industry trends; evaluates program(s) cost effectiveness and employee satisfaction
Work with vendors and other HR associates to administer wellness programs
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Health Diagnostic Laboratory Richmond, VA
National Phlebotomy Manager November 2009 – December 2015
Responsible for productivity, quality of service, strategic planning continuous improvement and staff
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development of phlebotomy employees with strict adherence to regulatory requirements
Responsible for technical oversight and/or direct supervision of phlebotomy personnel and maintenance
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of policies procedures and quality control practices
Obtain blood specimens by performing venipunctures
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Maintain quality results by following department procedures and testing schedule; recording results in
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the quality control log; identifying and reporting needed changes.
Ensure compliance with CLIA, CAP, OSHA, HIPPA and other regulatory requirements
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Travel from one location to another to direct, supervise and coordinate the activities of all phlebotomists
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Supervise 120 phlebotomist nationwide
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Manage all phlebotomy activities to include training, timekeeping, payroll approval, continuous
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education, evaluations and documentation of staff performance
Responsible for the creation of policies and procedures relevant to the company’s phlebotomy
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department
Implement all policies and procedures
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Responsible for all documentation relating to phlebotomy policies and standard operating procedures
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Labcorp of America Richmond, VA
Phlebotomy Supervisor January 1993 – November 2009
Supervise the activities of 25+ Patient Service Technicians and team leads of Patient Service Centers in
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their specified territory/location
Responsible for the implementation of policies and procedures
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Responsible for productivity, quality, service, strategic planning, continuous improvement and staff
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development of phlebotomy employees with strict adherence to regulatory requirements
Responsible for technical oversight and/or direct supervision of phlebotomy personnel and maintenance
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of policies, procedures, and quality control practices
Provide ongoing feedback, coaching/mentoring, and promoting continuing education. Recommends pay
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adjustments and administers performance reviews within established time frames
PROFESSIONAL SKILLS
ASCP certified phlebotomist backed by 20+ years’ experience within hospital and patient service
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center setting
Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and
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storing blood samples
Possess excellent patient relation skills; known for gentle, nurturing touch
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Natural ability to relax patient anxieties
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Highly organized, with the ability to manage multiple projects simultaneously
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Proficient in Microsoft Office
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EDUCATION
Pasco High School
High School Diploma, 1978
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