Data Center Services Engineer

Location:

Franklin, TN

Posted:

May 05, 2017

Contact this candidate

Resume:

Peter Farestad

**** * ***** **.

Lebanon, TN ****7

615-***-****

Education:

University of the Cumberlands 2005- 2006,

Tennessee Tech University; B.S. Multidisciplinary Studies: Middle School December of 2010, GPA 3.22

Bethel University; Nov 2013-October 2015, Graduated with my MBA, GPA 3.18

Experience:

-Travel internationally to set up new network equipment at a Co-location site.

-Continue to travel within the United States standing up new network gear in various states.

-Maintain the Data Center at the headquarters, while working with other locations to keep facilities working.

-Help manage projects for the DCS team in which I schedule, plan, implement, and produce a result at the end.

-Organize work that needs to be done inside the Data Center with 100% accuracy.

Special Skills:

-Consistently high ratings in customer service

-Ability to turn a difficult situation into one that both teams benefit and complete the work 100%

-Strong attention to details.

-In a strict deadline and time crunch I get the work done 100% completion with excellent detail.

-When stuck with a bad situation I will think outside of the box and develop a better plan to get the work done that is needed.

-Ability to get information across to people in a way they understand it and can use it to their benefit the best.

Community Service:

TNT (Teens Need Training) 2007-2010. (400+ hours)

Various community involvement as opportunities arose while in Sigma Phi Epsilon. Including but not limited to Thanksgiving on the Mayflower, Youth Aids and Relay For Life.

Work Experience:

Asurion: February 2014- October 2014, CSR Frontline, Verizon, ATAC, UAT, Lead Mentor for new hire class, AT&T.

Job Duties: process claims in a professional and timely way. Diffuse situations that might arise and help the customer in receiving the replacement device. Chair shared with people to help improve NPS, KOAT, and AHT.

Asurion: Data Center Services: October 2014- recent.

Job Duties: Maintain the Data Center within the company, while installing new equipment (with extreme attention to detail), and decommissioning equipment. Amber alert check, rack elevations, maintain and create spreadsheets of work done, and help manage projects as they come in which includes: travel (nationally and internationally), help build new sites, and help maintain new site refreshes.

Wells Fargo: October 2013- January 2014; Teller

Job Duties: have to manage my time while correctly putting in the correct account for patrons. Consistently talking to customers and help them with any situations that may arise.

Sylvan Learning Center: August 2013-recent; Teacher, Lead-Teacher

Job Duties: managing the students at my table while also keeping the center under control. Teaching students advanced math (algebra I-Calculus, ACT prep, SAT prep), and correctly implementing technology into the lesson.

White County Middle School 6th grade Science Teacher: August 2011- August 2013

Teacher, Soccer Coach, Football Coach

Chili's: February 2004 through August 2005, and February 2007 to August 2011

Server, Quality Assurance, Shift Manager, Bartender, To Go Specialist, Prep; where I acquired excellent customer service skills.

Extracurricular Activity:

2005-2006 Varsity Soccer for University of the Cumberlands

2007-2010- Sigma Phi Epsilon

2008-2009- Vice President of Programming

References:

Robert Murray

Principal Architect (Operations) at Asurion

Phone: 615-***-****