Human Resources Professional Experience

Susan M. Hanson

St. Michael, MN ***** 612-***-****

https://www.linkedin.com/in/susanhanson **********.******@*******.***

Summary / Branding Statement

Talent leader with exceptional Human Resources and Compliance skills seeking a high impact role with a progressive organization and vibrant people culture. Strong ability to assess, adapt and problem solve while delivering bottom-line results and promoting demonstrated organizational and talent related growth.

Skills

Business Acumen

Employee and Talent Development

People Management Practices

Conflict Resolution

Coaching and Organizational Support

Training and Education

Curriculum Development

Regulatory Analysis and Implementation

Policy and Procedures Design and Implementation

Effective Metric/Reporting

Program Management

Professional Experience

Compliance/Privacy Officer

Managed a complex matrixed role maintaining corporate compliance as well as support within the Health vertical.

Established the 7 Elements of an Effective Compliance Program, including conducting high-level risk assessments to protect the organization.

Led development and implementation of HIPAA compliance processes and supervised aspects of compliance with Privacy and Security Rule to ensure the adherence under the law was established and preserved.

Coordinated with departments throughout Company to identify HIPAA non-compliant processes and systems, and to developed and implemented necessary changes, to ensuring all processes and systems were HIPAA compliant.

Served as central liaison for internal departments and external business partners and vendors involved in HIPAA systems and processes to ensure their compliance under the law and regulation.

Received and investigated complaints, as well as reports of non-compliance and breaches of privacy to adhere to the reporting guidelines under the law.

Oversaw workforce training on HIPAA compliance for Company along with document maintenance and retention policies, developing and delivering core HIPAA training program for all employees, along with online computer based training program.

Implemented additional regulatory policies for FCRA and GLBA for organizational products and services to ensure adherence to use of data under the law.

Human Resources Business Partner

Led and ensured that the human resource initiatives including budgeting, recruiting, employee relations as well as employee survey process and development were implemented and maintained to reduce turnover and improve employee engagement.

Implemented employee leveling and job alignment processes to ensure consistency across the organization for all positions.

Designed and facilitated programs for leadership development including role-plays, employee improvement and leadership development for managers and employees to further expand their contributions to the organization.

Developed and ensured compliance was established for use of the data across all products within the business. Established policies and procedures that would involve vetting of clients, auditing processes and product enhancements to meet regulatory and reseller requirements.

Created and maintained the initial and annual training including HIPAA, FCRA and GLBA regulations as well as compliance and human resources initiatives for regulatory requirements.

Managed the contract efforts including client negotiation from a legal and regulatory standpoint to ensure the organization standards were administered consistently.

Developed the program for the offshore efforts connected to the Central Operations Office including position development and maintenance that would include policies and procedures related to data and employee involvement under contractual conditions.

Director of Human Resources

Developed delivery of all procedures relating to recruiting, onboarding and termination of employees to ensure successful implementation and exit of employees in a timely manner.

Designed onboarding and employee development initiatives to manage less and double digit turnover rates as a measurement of employee engagement.

Ensured turnover numbers were below double digits by managing relations with managers, hiring for success and reviewing information related to Manager and Employee Feedback Surveys.

Coordinated all of employee benefits for the company personnel including a comprehensive program of medical, dental, vision, Flexible Spending and Healthcare Savings Accounts, 401(k) plan with company match, bonus and sales incentives. This also included long-term and short-term disability and life insurance to further recruit highly talented individuals.

Managed the legal and contractual efforts for the client contract development to ensure consistency and adherence to laws and reseller requirements as a CRA along with our responsibilities as a Business Associate within the healthcare environment.

Oversaw the shareholder relations including private investing, annual shareholder meetings, votes and distribution of certificates including stocks, options and warrants for the investment efforts for the private organization.

Developed, managed and reported on consumer hotline activity related to regulatory requirements of credit reporting impact for the clients and organizational impact.

Employment History

EXPERIAN, INC., Costa Mesa, CA 2011 – Present

Compliance/Privacy Officer

EXPERIAN, INC., Costa Mesa, CA 2008 - 2011

Human Resources Business Partner

SEARCHAMERICA, INC., Maple Grove, MN 1998 - 2008

Director of Human Resources

Education

Master of Science (MS), Leadership, Capella University, Minneapolis, MN, 2013, Graduated with Distinction.

Bachelor of Science (BS), Human Resources Management, Capella University, Minneapolis, MN, Graduated summa cum laude.

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