Software Trainer, Account Manager, Business Analyst

WILLIAM B. WERNER

Customer Education Consultant & Technical Training Expert

E-MAIL: *************@*****.***

PHONE: 417-***-****

U.S. MILITARY SERVICE

United States Navy (1982-1987)

Fire Control Second Class, advanced to rank of E-5

- Maintained missile and radar systems readiness aboard USS Tarawa HLA-1 and the USS Missouri BB-63

- Worked to component level to isolate problems and repair radar, power drives, directors and TDS systems aboard the Battleship USS Missouri BB-63

- Supervised up to 30 Navy personnel, developed training programs to improve technical abilities and troubleshooting techniques

- Held secret clearance and earned an honorable discharge EXPERIENCE

Training Manager (May 2012 - December 2016)

PaperWise, Springfield, MO

- Created and distributed company’s training content in document, electronic form or in a live setting

- Developed training plans, created and produced training videos and custom training manuals

- Conducted live and web based training nationally and internationally

- Worked in conjunction with the Sales, Marketing, Development, and Engineering teams to understand the intricacies of the solution delivered to customers Account Manager (March 2008 - May 2012 )

Pizza Wholesale of Lexington, Paris, KY

- Built customer relationships and provided a positive and professional location environment

- Trained store employees and owners, assisted with product or equipment problems

- Participated in the operations of specified district

- Over 30 years direct supervisory

experience, and 25 years in

training and customer education

- Microsoft Office pro

- Naval electronics expert

- U.S. Naval Veteran that held

secret clearance and received an

honorable discharge

- Strengths: Communication,

plan development, leadership,

troubleshooting, team building

PROFILE

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EXPERIENCE (Continued from Page 1)

Sales Manager (September 2006 -March 2008)

Combined Insurance, Springfield, MO

- Obtained Missouri Insurance License, managed sales team Missouri Real Estate Agent/Owner (December 2003 - September 2006) BMW Realtors Inc., Republic, MO

- Obtained Missouri Real Estate license

Owner/Operator (April 2002 - December 2003)

Ultra Quality Detail & Quality Mobile Wash, Republic, MO

- Coordinated internal resources for New Business and Core projects Technical Consultant (September 1990 - February 2002) McKesson Provider Technologies, Springfield, MO

- Traveled throughout the U.S. to set up/install hardware, networks, and software, and provided on-site training related to software and system

- Assessed agency problems and developed solutions to transition agencies to a new clinical software product

- Worked with a team to develop the first client-server based software system for home health care agencies in the United States. During this development period, responsibilities included design assistance, Data Base Administrator, Network Administrator, Quality assurance, Software Releases, and maintenance of 34 servers.

- Directly supported 90 developers and assisted with support of sales and implementation personnel Customer Education Consultant & Technical Training Expert WILLIAM B. WERNER E-MAIL: *************@*****.***

PHONE: 417-***-****

- Life member of Veterans of Foreign Wars and supporter of local veterans programs

- Elected by the citizens of Republic, MO, to write a Home Rule Charter for the City of Republic, taking the city from a fourth class city to a Home Rule charter

- Former Planning and Zoning Commission member for the City of Republic CERTIFICATIONS & ACHIEVEMENTS

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