Manny A. Mendez

973-***-**** acz5fp@r.postjobfree.com

SENIOR PROJECT MANAGER / DIRECTOR

Highly motivated and resourceful professional, experienced at managing application projects that enhance client satisfaction and boost organizational productivity. Excels at problem solving and bringing quick resolution to challenging situations. Expertise in technical and operations roles. Develops lasting relationships with customers, clients and vendors as well as with IT and cross functional teams and senior management using excellent communication, interpersonal, and presentation skills. Builds successful teams by developing and encouraging collaboration and team spirit, motivating staff, and managing diversity. Keen ability to make progress in an environment where significant ambiguity exists. Proven multi lingual management professional with extensive project / program management experience.

Strengths Include:

Implementation Management

Requirements Management

Pharmaceuticals

Stakeholder Management

End to End Management

Strong interpersonal Skills

Change Management

Risk Management

Project/Program Management

MS Office Suite / MS Project

Managing Scope Change

Issues Resolution

Client Facing/Vendor Facing

Presentations to C Level

Technical Operations

Cross Functional

PMO Mgmt/Governance

SharePoint

Implementation PMO Practice

Remote Project Management

Digital Project Management

PROFESSIONAL HISTORY

Consulting Services 8/2016 – Present

Senior Project Manager Contractor

Various assignments within former network contacts. Provided expertise in Project planning, building plans, resources assignments, budgeting and risk and change management. Also provided assistance with SOWs and integrating MS Project with SharePoint.

IMEX Global Solutions, Carlstadt, NJ 5/2015 – 12/2015

Senior Project Manager – Implementations, Project Strategy, Operations and Governance

Senior member of the Project Management Team reporting to the Vice President.

Managed multiple projects supporting ecommerce efforts focused on driving change, developing, enhancing and customizing in-house and external applications for different locations within the United States and internationally.

Managed the migration and transition process of our infrastructure environment.

Presented project progress on a regular basis to the President, Senior Management, C Level Executives and the Board of Directors.

Provided expertise in Change Management.

Utilized PMO and Digital concepts for efficiency and tighter monitoring of project.

Defined and prioritized projects while managing the daily activities of the Applications Team, Site Managers as well as Client/Vendor activities.

Remotely managed offsite IT, Technical support, Infrastructure Team, Site Managers and Stakeholders as well as Client and Vendor teams.

Utilized MS Project and SharePoint to develop project plans and schedules to manage project progress utilizing full SDLC.

Integrated MS Project Plans with SharePoint and utilized Digital Management to manage internal and external teams.

Mitigated risk and issues ensuring planned progress and solutions. Provided direction, motivation and support to each team.

Ensured adherence to RFP, SOW, SLA and Functional Design while maintaining project artifacts.

Motivated each team to strive to meet schedules and deadlines.

Developed tracking system on SharePoint for senior management.

Express Scripts, Franklin Lakes, NJ 2013 – 2015

Senior Project Manager – PMO Project Strategy, Implementations, Operations, and Governance

Senior member of the Project Management Office (PMO) Team handling multiple concurrent large Projects.

Managed onsite and remote project teams.

Worked with business stakeholders to manage the Conversion, migration and integration of applications from one company’s platform to the other company’s platform. De-commissioning of applications was completed once data was migrated and integrated to the new platform.

Managed projects with budgets from $600,000 to over $2 million.

Utilized MS Project to develop project plans to manage cross functional teams on the development of Business Requirements, Functional Requirements, Design and Development that included IT and non-IT solutions.

Utilized ARC and Clarity to assign and manage resources from cross functional areas.

Developed and managed all artifacts (risks, issues, timelines) on SharePoint.

Prepared re-assessments of budgets utilizing LOEs from each project area.

Worked with Change Management to ensure version control.

Managed resources and budgets using VPMi, ARC and Clarity.

Presented to senior management weekly.

Achieved 100% on time results with all implementations.

Express Scripts (acquired MEDCO Health Solutions), Franklin Lakes, NJ 2009 – 2013

Implementation Project Manager/PMO Senior Project Manager – Client Implementations

Senior member of Project Management Team (PMO) handling multiple concurrent client implementations with team members throughout the country. Supported all activities of the PMO Team.

Developed plans and managed the Account, Install and IT Teams to bring new clients into the company system smoothly, on schedule and within budget.

Utilized company SDLC protocols to develop project plans and manage requirements and development for client implementations including Medicare compliance for EGWP products.

Managed and coordinated the internal and remote IT Development Team, Client and Vendor teams.

Presented to senior management highlighting project tracking and progress.

Coordinated the development and integration of the End to End Client testing tasks.

Traveled to client locations to meet with and present progress to Senior Management.

Eliminated redundancy by standardized project planning and reporting and integrating the planning process between the client, the internal implementation team and IT Development Teams.

Organized training and provided instructions for developing project plans.

Mentored aspiring project managers and provided guidance to other IT Development Project Managers.

Implemented many large clients representing multi-million dollar revenues to the company including: Walt Disney, Blue Cross/Blue Shield of Michigan, Blue Cross/Blue Shield of Delaware, Marathon Oil, International Paper, United Auto Workers and United Health Care and United Health Group.

Requested by some of our larger clients to manage their development/implementation efforts.

Streamlined implementation process ensuring accountability while facilitating the reporting effort to senior management by developing Excel macros and reports from MS Project.

Medco Health Solutions (acquired by Express Scripts), New Jersey 2008 – 2009

Implementation Project Manager/Senior Project Manager - Client Installations / Consultant

Managed multiple concurrent client implementations processes with cross functional teams.

Implemented many large clients representing multi-million dollar revenues to the business, including: United Health Group, Bravo, University of Puerto Rico, Preferred Care Partners.

Created and presented critical path and stop light reports to senior management.

Achieved 100% success rate for all implementations.

United Parcel Service – IT Division, New Jersey

UPS - Financial Applications - Manager 1996 – 2007

Managed teams ranging from 9 -- 16 application leads, analysts, contractors, and offshore resources to handle yearly releases for high profile applications as part of large scale releases consisting of over 30 major applications.

Provided technical direction in requirements gathering and functional design.

Developed detail sizing estimates and maintained detail project tracking and reporting through MS Project for all phases.

Developed detailed test plans/cases and coordinated Systems End to End Testing with all release applications.

Managed outside contractors and vendors (including offshore).

Reduced costs by recommending opportunities for automation to management.

United Parcel Service – IT Division, New Jersey

UPS - Data Center Migration/de-commissioning – Applications Coordination Manager 1989 – 1996

Managed the de-commissioning and relocation of one of the company’s datacenter and coordinated the migration activities of all of the high profile applications from one data center to the new primary data center.

Coordinated communications between multiple support groups, applications and senior management.

Managed de-installation, packaging, and transporting of all storage devices and peripheral equipment as well as acquiring a dedicated air craft, pilots and resources.

Managed the development life cycle of a $60 million distributed package delivery system with a project team of over 40 developers and contractors. Collaborated with a diverse team of analysts, application developers, external groups, senior managers and sponsors.

Negotiated and acquired sponsor signoff and distribution of completed release initiatives.

Organized and oversaw offsite training events for sponsors and users from multiple locations.

Additional experience as Manager: Mutual of New York Financial Service, Barclays Bank of New York

EDUCATION

New York University (NYU), New York, NY

Bachelor of Science (BS), Management / Marketing / Technology

CERTIFICATIONS

Certificate – Software Project Management, George Washington University

Certificate – Managing Multiple Projects Objectives and Deadlines, Skill-Path Inc., Princeton NJ

Certificate – Project Management Planning Scheduling and Control, American Management Association

Certification – Lean Six Sigma, Vector International

Pursuing PMP Certification – Anticipate completion Fall/2017

Licensed in Real Estate

TECHNICAL SUMMARY

Desktop Software: MS Project, MS Office (Word, Excel, Access, PowerPoint), SharePoint, Visio

Networking: TCP/IP, FTP, HTTP

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