Customer Service Data Analyst

Becky Turner

** ******** **** **

Langdon, AB T*J 1X1

403-***-**** (C)

*****************@*****.***

OBJECTIVE

To apply my professional expertise and skills for your Company.

WORK EXPERIENCE

Office Assistant

CEVA Logistics Calgary, AB February 2017 to April 2017

Trace out for delivery freight and print signed POD

Enter in Lethbridge line hauls for rating, scan and distribute

Prepare Air Freight paperwork, scan and distribute

Notify line haul carriers when freight is ready for pick up, scan and distribute

Scan POD and file them by date

Enter information on deliveries or delays on shipments

Attach shipments to booking

Help book delivery appointment when possible

Fashion Associate

Penningtons Calgary, AB May 2016 to Date

Greet Customers and inform them of the current promotions

Stylist – Help clients create outfits, give honest opinion of clothes on clients, find figure flattering fashions for clients

Giving advise on how to take care of clothing

Help client check out with purchases

Helping with incoming stock, restocking, helping with visual changes

Maintain store, putting away dregs, cleaning up after closing

Closing tills, doing nightly deposit, balancing tills, locking up after shift end

Operations Assistant (Contract)

Ceva Logistics

Process paperwork from drivers

Enter delivery times from POD's

Distribute paperwork to proper department

Scan/Email/File POD's

Process Outbound Air Freight

Process Outbound Truck Freight

Track Out of City Deliveries

Send email on undelivered freight

Process Milk Run Paperwork

Enter drivers trip information

Help co-workers with tasks that need to be preformed

Contract Emloyee

MNP Ltd Calgary, AB June 2016 to September 2016

Phone Prairie Distributor clients for outstanding balances

Put payments thru Credit Card payment system

Document work in Excel spreadsheet

Order Clerk/Inventory Control

Prairie Distributors Inc. Calgary, AB January 2012 to June 2016

Take orders from Customers over the phone and enter them into Accpac creating Packing Slips for the warehouse personnel to fill

Creating Back Order Packing Slips to ensure that Customers order are filled in full

Creating Shipments that travel to Customers and other PDI locations including all Danger paperwork and correct Bills of Lading for product being shipped

Taking the Packing Slips and creating Invoices to mail out to the customers

Creating Credit Invoices for product returned and applying it to Customers Accounts

Creating Delivery Manifest for the days deliveries

Creating Excel Worksheets for incoming Inventory to find true cost of products in Inventory

Entering in Inventory into Accpac and processing Packing Slips from Vendors

Creating Quotes for Customers that wish to purchase Laundry/Dry Cleaning Equipment

Helping Walk in Customers with orders and processing payments (Credit Card/Debit Card/Cash payments)

Processing Credit Card charges from other Company Offices

Creating reports for Inventory/Aged Packing Slips and researching old items

Ensuring Office Staff is aware of appointments and meeting scheduled for the current week

Sales Associate

7-Eleven Calgary, AB July 2011 to January 2012

Receive and stock daily products from CDC for store along with stocking shelves and store extra product received. Note any exceptions to the order

Deep clean store machines and ensure that they are clean and prepared for next day along with stocking all required cups, lids, straws and all other food items for that machine

Remove all expired food products from store shelves ensuring fresh product is brought forward for customers convenience

Replenish store shelves with extra product from back stock and face all product to front of shelves

Greet customers upon entry into store so that they feel welcome

Load and maintain store grill with food items and write off any expired food items

Serve customers with prompt courteous service and ensure their purchases are bagged and correct change give or receipts issued to that customer

Customer Service Rep/Dispatcher

Ace Plumbing Calgary, AB Sep 2008 – Mar 2010

Report to Office Manager status of Technicians at their current job and report what jobs were left to complete for the day and reworking the schedule to ensure that all clients expectations were met

Rebook appointment with clients when unexpected issues would arise during the day

Assist Clients in booking appointments and determining required work at clients homes

Assist Technicians with information for clients and entering information about clients into computer system

Input daily work order into computer system and determining all inventory used in client visit

Assisting Technicians with the Ordering of supplies necessary to do work at clients homes

Assist clients with issues that arise during the calls and after Technicians had left home

Filing Work Orders/Vendor Invoice each and everyday and keeping files up to date

Assist in distributing the incoming daily mail

Use Microsoft Suite of Applications to produce various reports for the Management Team

Rural & Suburban Mail Carrier

Canada Post Calgary, AB Oct 2007- Aug 2008

Obtain mail to be delivered for the route that day

Sort mail and parcels into stops to be delivered for that route for that day

Deliver mail to Community Mail Boxes for that day

Retrieve any outgoing mail and return it to the designated Postal Outlet

Deliver parcels to door that required signature for receipt

Keep and record cash/registered mail for that day for that route

Turn in any cash and signatures from the previous day

Community Shuttle Operator

City of Calgary Calgary, AB Oct 2006- Oct 2007

Train and complete the Shuttle Operator Course and obtain a Class 2 Licence and obtain Air Brakes Certificate

Learn routes within the Calgary area

Operate a Calgary Transit Shuttle on route and on time

Deal with Customer questions and complaints

Business Analyst

Canadian Pacific Railway Calgary, AB 2006-1988

Business Data Analyst

Compile and complete Transport Canada Reports for Government of Canada and quarterly reports for share holders using various computer systems to gather data

Compile and complete reports for internal customers as and when requested using various computer systems to gather data

Service Excellence Business Data Analyst

Created and developed databases for corporate use for company information that is generated through other systems

Test data that is populated into database and verify that it is what was entered into the originating system.

Pallet Coordinator

Gather pallet forms and consolidate them and record all data into system

Coordinate return of pallets from customers to vendors

Manage reports to Managers and training of drivers to ensure proper completion of paperwork at clients

Intermodal Services Clerk

Dispatching drivers to clients to drop off trailers and pick them up

Checking trailers for damage, flat tires

Checking refrigerated units to ensure running on temp and that all information is correct.

Checking that billing is correct for unit, collecting any paper work from drivers

Filing paperwork in correct order

Retrieving signed paperwork for verification and claim requests

Releasing ocean containers to drivers to be taken to clients for stuffing

Entering data from various sources into various computer systems

Education

2006-1988 Canadian Pacific Railway:

In House Courses:

Time Management – Canadian Pacific Railway

Project Management – Canadian Pacific Railway

Treating Customers Like Gold – Canadian Pacific Railway

SAS – Data Analyzer

Microsoft Excel – Level 1 and 2

Microsoft Access – Level 1 and 2

Graduated 1983 Western Canada High School

Interests

Gardening, computers, camping

References are available upon request.

Contact this candidate