Information Technology
Resume:
Raleigh, NC *****
acz5do@r.postjobfree.com
LASHANDRA A. SPINKS
QUALIFICATIONS
As an Information Technology Specialist with a Secret Clearance and Certifications, my current position is service desk technician, as well as, setting up networks using Cisco routers and switches. Additionally, I am skilled in system imaging for Windows 7 Enterprise networks.
SKILLS & ABILITIES
Highly organized
Strong attention to detail
Excellent oral and written communication skills
Multi-task oriented Self-starter and team player
Excellent Problem Solving Skills
Identifies problems and determines accuracy and relevance of information
IT EXPERIENCE
SERVICE DESK TECHNICIAN, TEKSYSTEMS (FORSCOM HQ, FT BRAGG)
November 2016 - Present
Provide support to end-users for PC, server or mainframe applications, and hardware. Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems.
INFORMATION TECHNOLOGY SPECIALIST, US ARMY RESERVES (KNIGHTDALE, NC 27618)
September 2011 - Present
Responsible for implementing voice over internet protocol (VoIP) communication also served as an IT specialist (SYSADMIN/INFOSEC).
Construction of network cable and installation. Installs, configures, and maintains switches and static routes on a router. Implement Microsoft Exchange Server, RIP (v). Routing information protocol on routers, install Symantec Anti-virus Client. Correct malfunction on Local Area Networks (LAN). Modify User Accounts on an Exchange Server, install network operating System (NOS) Server. Provides security management advisory, operational and technical services on IT cyber security protection functions
OTHER WORK EXPERIENCE
DELINQUENCY MANAGEMENT SPECIALIST, IBM-SETERUS INC. (DURHAM, NC)
January 2014 – November 2015 (Deployed to Afghanistan)
Responsible for performing collection activity on past due mortgage loans answering customer inquiries. Investigating customer accounts and correcting any necessary errors following specific procedures in a professional, helpful and timely manner. Effectively manage a high-volume of inbound and outbound customer calls. Reaching monthly quotas on a regular basis and creating ways to assist customers with payment plans.
EDUCATION
SOUTHERN NEW HAMPSHIRE UNIVERSITY – HOOKSETT, NH – B.S. IN CYBER SECURITY (EXPECTED 6/19)
GPA: 3.5/4.0
TECHNOLOGY SUMMARY
Certifications: CompTIA Sec+, ITIL
Software: MS Project, MS Visio, MS Office, VMware, Powershell, Dameware, Remedy
Systems: Windows 9X/NT/2000/XP/7/Vista
Languages: HTML, SQL, Java
Databases: Active Directory
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