Active Directory Network

RANJITH VISWANATHAN

* ********* ******** *** # ***, SCARBROUGH, ON - M1R 2V1 Cell: 437-***-**** Mail: ********.***@*****.***

PROFILE SUMMARY

Hands-on Expertise in Remedy, HP Open view, Nagios, Cacti.

In Depth Knowledge of Microsoft Windows 2008 R2, 2012 R2, VMware Workstation 10, FTP, DHCP, DNS and Switching concepts such as STP, RSTP, VTP and routing concepts such as OSPF, EIGRP, BGP, HSRP, GLBP

Experience in Linux and Windows Servers

Experience in Cisco ASA & Checkpoint Firewall R77.30

Installed and Configured Cisco 1800, 7200 ASR routers and 2950,3750 Switches

Experience with MS Office 2010, MS Visio 2010

Ability to learn new technologies in short time

Strong problem solving and analytical skills & ability to analyze complex technical problems

Demonstrated Strong leadership & Interpersonal skills to achieve a tradeoff between productivity & creativity

TECHNICAL SKILLS

Database

MY SQL

Packages

MS Office 2010, MS Visio 2010

Operating System

Network Protocol

Sniffers Monitoring tools

Microsoft Windows 2008 R2

OSPF BGP MPLS HSRP GLBP STP RSTP VTP RTP SIP

Wireshark, TCP DUMP

Nagios, HP Open View, Cacti

WORK EXPERIENCE

CLOFUS, OTTAWA, ON, CANADA

Network Analyst 07/2015- 11/2016

Monitor and maintain network performance and troubleshoot network outages within specified SLA.

Experience with Cisco ASA 5505 Series For IPSEC Tunnel.

Troubleshooting and resolving issues with client VPN.

Experienced in 24/7/365 scheduling to support global NOC infrastructure

Extensive knowledge in TCP/IP based networks and LAN/WAN technologies

Excellent computer diagnostic and troubleshooting skills

Provide problem-solving services to network users

Reviewing Tier 1 and 2 tickets and having it escalated accordingly

Agent logins reset by accessing the Partition and Active directory

Ticket escalations/quality checks and weekly ticket reports

Vendor management (procedures, documentation, training materials, portal, escalations)

Training / coaching of team members

NOC management (Wiki procedures, NOC updates, Nagios monitoring tools)

Assess and determine severity level issues and open conference bridges for central point of communication

Utilized extensive experience in all Windows operating systems as well as varying vendor firewalls (Sonicwall, Fortinet), routers, switches and other hardware to handle escalated issues

Facilited changeover of over 100 end users to a terminal services environment

Proactive in dealing with 3rd party developers and IT companies to ensure client satisfaction

Always nominated to handle high pressure VIP client onsite escalations (outages, ISP issues etc)

Numerous client emails to management regarding outstanding service

Technical Environment: AD User and Group Account Maintenance, Monitoring and trouble shooting networks, MS-Visio, IP address, VoIP, DNS, DHCP

EMPRESS SYSTEM & PURPLE SCOPE, CHENNAI, TN, INDIA

NETWORK & SEO Analyst 12/2008 - 03/2012

Involving new server builds, issuing permissions, installation of patches and PCI vulnerability compliance of Windows Server 2008 R2

Implemented traffic filters (Firewalls) using standard and extended access lists and used IDS filters

to Eliminate false positive

Worked actively with network security team and analyzed server logs to avoid malicious

Server login attempt

Worked with Network monitoring tools (Whatsup Gold, OPManager, IMC) and Responsible for troubleshooting Network Issues

Used active directory & likewise tool for user & group account maintenance

Handled issues concerning spanning tree operation in a hierarchical network with VLANS

Host meetings with customers and responsible for gathering their requirements, analyzing

problems and providing solution in a timely fashion and Quick recovery of customers from system outages by providing root cause analysis for network related outages

Technical Environment: AD User and Group Account Maintenance, Monitoring and trouble shooting networks, Search Engine Optimization

CERTIFICATION

CCNA – CISCO CERTIFIED

CHECK POINT – CCSA

DUC – Diploma in Unix, C, C++

EDUCATION

Master of Engineering in Internetworking 01/2013 - 05/2015

Dalhousie University, Halifax, NS, Canada

Courses: Physical and Data-Link layer, TCP/IP, RTOS, Network Architecture, Network

Security, Network Management and Design.

Bachelor of Engineering in Computer Science 09/2004 - 05/2008

Anna University, Chennai, India

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