Michael L. Cottle

*N Whitesbogs Rd.

Browns Mills, NJ 08015

609-***-****

EDUCATION:

Burlington County College:

A.S. in Computer Science/Information Systems in August of 1989.

Rutgers University – Camden:

B.A. in Computer Science/Information Systems(3/4 complete). (1991)

Certifications/Licenses:

CompTIA A+ and Network+ Certified, Novell CNE (Certified Netware Engineer ID#6208270), ). Other certifications: IBM, Epson, Toshiba(Tech #884562), NEC, HP (CZS468)), Trained MCSA (Test never taken).

FIELD EXPERIENCE:

Mercer County Community College 01/10-04/16

Technical Support Specialist –

-Provided exceptional customer service and support for faculty/staff/students regarding everything related to college technology - enrollment, classes, student computer labs and staff/faculty computers, audiovisual equipment, cameras.

-Some computer labs had 40+ computers in them.

-Twice a year reimaged them using Ghost Console and updated images as necessary with updates and new software.

-Supported end users regarding their everyday questions, problems, and OS cleanup/virus removal/reimaging.

-Supported all hardware and software repairs, including, but not limited to repair of staff/lab computers, printers, and accessories.

-Participated in project work such as hardware upgrades in classrooms, deployment of new technology, and research before purchase to maximize cost and efficiency.

-Provided training for faculty/staff/students one on one and in groups.

-Developed procedures related to IT and created technical documentation.

Radio Shack – 9/08-01/10

Manager In Training –

- Performed daily sales activities and customer service.

- Qualified customers to maximize sales potential and gain insight into their needs in order to meet daily goals.

- Technical specialist for this Radio Shack. Answered customer questions relating to computers/network and sold them the necessary equipment to facilitate their needs.

- Performed daily activities such as reorganizing store, restocking floor, fronting products, cleaning, answering telephone, and customer research related to questions.

- Performed managerial activities such as acting as management when manager was not present, daily deposit/petty cash count for the cash register, preparing ads for given dates.

- Ordered required product from other district stores.

- Processed weekly bulk orders and individual orders for customers.

- Attended manager training meetings on a monthly basis.

Servfast, LLC – 8/07-3/08

Student –

-Part of a technical training class for Comptia A+/Network+, MCP, MCSA Certifications.

-Currently A+/Network+ Certified.

Performance Media Group, LLC – 10/06-6/07

I.T. Consultant/Contractor – Technical/Network Consultant –

- Upgraded network infrastructure.

- Installed and configured MS Windows 2003/Exchange Server 2003, MS Sharepoint Server, Blackberry Enterprise Server, EMC Retrospect Backup.

- Installed secure wireless access points & routers & recabled areas where necessary.

- Configured active directory, including MAC (move/add/change).

- Performed help desk support, repairs/upgrades & data recovery.

- Responsible for PDA/Smartphone devices for company.

Miles Technologies – 7/06-9/06

I.T. Consultant –

- Help Desk/LAN/WAN support for customers on-site and remote.

- Provided assistance with MS 2003 servers, network printers, PC’s.

- Performed upgrades, repairs, rebuilds on PC’s & Servers.

Computer Mike’s, L.L.C. – 12/00-5/06

Owner – Network Engineer/Technician -

-Performed all of the technical related hands-on functions of business from storefront or on-site for businesses and homes.

-Managed up to 3 employees (technicians).

-Offered new & used PC’s & peripherals, on-site/in-house services/repairs and LAN support contracts.

-Managed & performed all the facets of company’s operations, such as network/hardware/software/LAN/WAN related, sales & marketing, administrative functions and customer service.

-Business closed as of 6/2006.

Nelson & Associates – 7/99-12/00

Network Administrator/Technician –

-Performed senior level information technology functions for architectural firm.

-Responsibilities include LAN administration on local Novell and NT file servers, administration of the Microsoft Exchange mail system, and administration of the Merlin Legend phone switch and voice mail system (UNIX based).

-Performed project work such as upgrading file servers, Y2K readiness, and budget preparation.

-Day to day work included help desk support, interaction with I.T. contractors, repair of PC’s/servers, purchasing/setup of new equipment, PC maintenance, and end user training.

-Planned for and installed upgrade from thinnet (10Base2) to100mbps switched Ethernet (100BaseT), including recabling of multiple floors.

Princeton University – 9/98-12/98

Software Engineer –

-Performed campus wide software support for all departments.

-Performed software installation, configuration, training, support, and help desk functions. Member of student support lab team.

-Types of supported software include, but are not limited to Microsoft Windows 98 and NT server related software, Microsoft Office Suite, Wordperfect, point of sale software, accounting software and other proprietary software related to research on the campus.

KPMG Peat Marwick, LLP - 3/97-7/98

Senior Network Analyst -

-Perform senior level information technology functions for the Center City, Philadelphia branch of a worldwide accounting firm.

-Responsibilities include LAN administration on local and remote Novell 3.12 file servers and administration of the CCMail system for the Philadelphia Business Unit (Mail Administrator).

-Also responsible for the Lucent G3 phone switch and Octel Voice Mail System (Moves/Adds/Changes).

-Performed project work, such as LAN/WAN upgrade to fiber optic at 3 different sites, CDROM Server upgrade, inventory & PC reallocation project, Fedex Ship installation & Network compatibility research, and Octel VMX Voicemail upgrade project.

-Performed purchasing, help desk, repairs/upgrades, network tech support, and internet training classes for high level partners of firm (classes of 25 or more).

-Also supported at least 5 remote sites.

Duane, Morris & Heckscher - 10/96-3/97

Senior Network Analyst –

-Performed LAN administration on local and remote Novell 3.12 and 4.11 file servers on a fiber optic backbone.

-Supported internet functions. Worked in a team to support the PC/network needs of attorneys, paralegals, and administrative staff.

-Performed purchasing, help desk, repairs/upgrades, network tech support.

-Responsible for installation and setup of internet access at the desktop for high level attorneys/partners. Perform network, hardware, and troubleshooting and analysis on any level.

American Medical Response, Mid-Atlantic, Inc. - 8/94 to 10/96

I.T. Director - Department Head.

- Responsible for all system/information functions of the Mid-Atlantic division of AMR.

- Responsible for budgeting for necessary department resources.

- Managed 3 Novell 3.12 servers, Billing WAN segment, 1 SCO Unix server, over 150 PC’s, help desk related problems, systems projects, and corporate upgrades/projects.

- Administered Merlin Legend phone switch (UNIX).

- Managed 1 IT employee (systems engineer).

- Interfaced with all levels of employees in all departments, including 5 remote sites.

- Reported directly to CEO.

- Was responsible for all IT purchasing/budgeting within Mid-Atlantic division.

- Worked directly with systems related contractors and managed their work.

- Responsible for moving company networks, workstations, and resources to a new headquarters location in September of 1996. Also fully planned and contracted all necessary labor to provide a full CAT 5 100Mbps infrastructure at new location.

PSCI, Inc. - 2/94 to 7/94

PC/LAN Administrator/Consultant (contractor) –

-Hired directly as contractor by Sunoco LSC (Lubes Service Center) East.

-Responsibilities included hardware, software, and network maintenance of over 100 PC’s, LAN Administration (DEC Pathworks LAT), help desk support.

-Responsible for PC hardware/software upgrades to a Windows environment.

-Responsible for PC related purchasing for the entire building. Put in charge of taking inventory and reallocating new inventory to the end users.

Landress Computers, Inc. - 2/92 to 12/93

Field Engineer/Systems Engineer -

-Provided on-site hardware, software, and networking service and support for Sunoco Oil, Inc., and other major corporate clients.

-Included repairs of IBM, Compaq, and many other types of PC’s, laserjet/dot matrix printers, and peripherals.

-Extensive installation of Novell LAN’s from hardware/cabling level to Novell system software setup in industrial/business settings.

Entry Technology, Inc. - 12/90 to 2/92

Computer Programmer/Technician –

-Programming for Novell LANs, pharmaceutical/FDA auto-verification systems, and shop floor data collection.

-Repair/setup of PC’s including peripherals.

-Extensive installation of Novell LANs from hardware/cabling level to Novell system software setup in industrial/business settings.

-Worked with laser scanner technology/barcode programming while it was still a new technology.

SOFTWARE/HARDWARE KNOWLEDGE:

Networks: Novell 2.01A through 5, Windows 95/98/ME/2000/2003/XP/Vista/7/8/10, 2003/8/13 Server, Netware Directory Services/Microsoft Active Directory/Group Policy, Ethernet/Thinnet/Token Ring, TCP/IP, DHCP, DNS, WINS, IIS, IPX/SPX, scripting, hubs, switches. bridges, routers, gateways, repeaters, firewalls, T1, FDDI, MS Exchange Server 2003, SQL Server, Blackberry Enterprise Server, Sharepoint Portal Server, internet technologies, Fax/Print Servers, wi-fi network technologies, Category 5e/6 ethernet cabling, business telephone switches.

Hardware: All Intel/AMD CPU’s up to 2016, All Macintosh up to 2016, DELL, HP/Compaq, Gateway, Toshiba and other manufacturer hardware, RAID (0-5), IDE/SATA/SCSI, laserjet/dot matrix/dye-sublimation/plotter printers, printer repair, Blackberry and other PDA’s, wireless hardware, backup hardware (tape drives, CD/DVD, and others), broadband internet hardware (DSL, Cable, Wireless, T1/T3), Audio/Visual Equipment and projectors, smartphones (Android and iOS), Tablets/iPads.

Operating Systems: DOS, Windows 10/8/7/Vista/XP/2000/ME/98/95/3.1, MacOS (all), Android, iOS, Unix/Linux, VMWare

Software: MS Office 97-2013 including Outlook, Remote control support technologies encryption, HELPSTAR Help Desk ticketing & management software, Service Now by Ellucian, Imaging technologies, Symantec Ghost/Ghost Console v12 and below, VMWare, AutoCAD R14 and below, MyITLab, Blackboard, Smartboard, Visual Basic, Lyris Listmanager (mass mailer), Wordperfect, Adobe Suites, Email Client Software (such as Outlook and others), Educational, Legal/Realtor/Accounting/Point of Sale Software, ADP Payroll/HR, (and many other proprietary software related to specific businesses), Virus Scanning & Internet Security Products, Citrix products, Crystal Reports, Blackberry Enterprise Server, Blackberry Desktop Connect, Internet Explorer, Mozilla Firefox, Google Chrome, remote control software (RDP, Telnet, Laplink, PCAnywhere and others), VPN, backup software (Backup Exec, Cheyenne Arcserve, Retrospect and others).

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