Customer Service Project Manager
Resume:
Eric Murphy
Professional Summary:
IT Professional with 20+ years experience working in corporate insurance, hospital environments, retail, and service related industries, garnering an understanding of business requirements in many environments. Experience base includes PC troubleshooting, OS and hardware. Have assisted with Network administration in the respect of connectivity and printing difficulty resolution, adding new equipment to the network, and software installation. Experience working in Microsoft and AS400 environments, working with configurations, and upgrades. System Administrator experience with multiple AS400 roles. Adept with SolarWinds Network monitoring software and network configuration.
Demonstrates excellent communication skills, both verbal and written. Able to work well, with, and through others to achieve mutually beneficial outcomes.
Technical Summary:
Hardware
Software
AS400
Network Management
Systems Monitoring
Equipment Management
On-site support
LAN/WAN
Data Center
Imaging Devices
Troubleshooting
MEDITECH
Ticketing Software
Configuration
Driver Updates
Software installation
KACE
Solar Winds
MS Office Suite
OS400 V5R4M0
Power7 OS400 V7R1M0
Disaster recovery
Professional Experience:
Direct General Insurance, Nashville, TN Jan 2013 – Apr 2017
Technical Analyst
Assisted in Upgrade from OS400 V5R4M0 to Power7 OS400 V7R1M0 Operating System.
Assisting in System Administration and configuration.
Troubleshooting user difficulties.
Configuration and monitor of SolarWinds Network Monitoring Software.
Global Admin for KACE Inventory Control Software (Dell)
MIMIX DR/HA administration and configuration.
Resolved Trouble tickets through TrackIt help desk software
Community Health System, Franklin TN May 2010 – Aug 2012
Infrastructure Engineering Technical Lead (Contract
Equipment deployment in a health care environment.
Device (Workstation and Printer) creation and configuration on AS400
Software installation and configuration (Windows, McKesson, HMS, OS400, among others)
Assisting and consulting with the Infrastructure Engineering Project Manager
Working with and through users on a face to face basis
Traveling 100% to accomplish project directives
Keeping my expenses to a minimum, as they were reimbursed, keeping project cost lower
Direct General Insurance, Nashville, TN Oct 2006 – May 2010
Technical Analyst
Systems monitoring, light CL programming, equipment management.
Assisting in Network Management, Configuration and LANDESKTOP support.
Troubleshooting user difficulties in a prompt and helpful manner.
Troubleshoot peripherals and perform move add, change, dispose duties as needed.
Routinely completed Software Installation.
Resolved problems through HelpDesk software
MIMIX monitoring
Coastal Carolina Medical Center, Hardeeville, SC Dec 2005 – Sept 2006
Systems Engineer
Problem resolution within the hospital network. (PC Troubleshooting, Connectivity, Printers, Scanners, Barcode Readers, etc.)
Installation of various software applications interfacing them into the LAN and WAN.
Orientation presentations on a monthly basis for new employees.
Troubleshoot peripherals and perform move add, change, dispose duties as needed.
Working with and through vendors to implement new application.
Conversion from McKesson software (AS400) package to MEDITECH (PC based) application.
Moving workstations between networks and ensuring maximum functionality.
Troubleshoot peripherals
McKesson Provider Technologies, Brentwood TN Aug 2004 – Dec 2005
Data Center Technician
Supporting/Monitoring a multiple Hospital in Data Center environment.
Addressing user difficulties (PC, connectivity, printer, etc.) in the hospital across the WAN.
Customer service and problem follow-through with an ETA.
Troubleshoot peripherals and perform move add, change, dispose duties as needed.
Completed equipment maintenance daily. (Backup media rotation, cleaning, etc.)
Optimum Solutions Inc., Nashville, TN Jan 1999 – Apr 2004
AS400 Systems Administrator
Customer service (telephone and on-site support).
Responsible as a Classroom Instructor.
Systems monitoring, light CL programming, equipment management.
Assisting in Network Management.
Recognized as an AS400 communication specialist with strong abilities to multi-task.
Computerized time clocks (Kronos biometric, bar code, and magnetic stripe).
Installation/Conversion AS400 IBM Mid-range Computers.
Monitoring and application of PTF’s to the three AS400’s.
Education:
Belmont University Nashville, TN
Bachelor of Science in Business Administration, Information Systems Curriculum
Nashville State Technical College
Information Technology and Accounting Courses, transferred
Other Experience:
U.S. Army - Soldier, Nov 1981 – Nov 1984
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