Customer Service Information Technology

KIM M. MYERS

** *. **** ****** • Highland Springs, VA 23075 • 804-***-**** • acz5bb@r.postjobfree.com

CAREER GOAL

Seeking a Jr. Network Administrator position that will allow me to utilize my skills and abilities and achieve professional growth while being resourceful, innovative, and flexible. I am an organized, motivated, and analytical individual, which can be a valuable asset to your esteemed organization as an active member.

PROFESSIONAL SKILLS

Technical:

Proficient with Microsoft Office (Word, Excel, Power Point, Access, and Outlook).

Skilled in building out network closets, installing cable racks, pulling, labeled, dressing, and terminating CAT 3, 5, 5e, 6, 25 pair, etc., 66 and 110 blocks, coaxial cable and some fiber optic cable. Read blue prints and routed cable to designated location per specs.

Assisted many family members and friends with troubleshooting problems with their computers over the phone with both software and network problems by giving instructions (e.g., turn the computer off and turn it back on, make sure all your cables are connected in the proper place, make sure your wired/wireless router is showing that it is on, etc.).

Input wireless network cards in desktop computers for friends and family.

Ability to assist with testing new hardware and software products to ensure end users will not have problems when they login to their workstations.

Assist with hardware installation and troubleshooting of new hardware and software installation.

Work with other team members to create procedures, documentation, and train staff when required on proper usage of workstations and company policies.

Perform network design planning by analyzing the network and ensuring the new installations will be compatible.

Use Software to design wireless/non-wireless network topology design (ConcetpDraw Pro, Solarwinds, Microsoft Visio, eDraw, LanFlow, etc.

Implement and maintain policies and procedures for network resource administration.

Assist with disaster and recovery plan by brain storming possibilities and preparing for them.

Ability to install, configure, maintain, and troubleshoot end user workstation hardware, software, and peripheral devices.

Built three computers for family members and myself, which included motherboard, WNIC, fan, 6 USB ports, 2 hard drives, 2 CD/DVD reader writers, etc.

Capable of conducting research for network vendors, outsourcers, and contractors to secure network products and services for client.

With little assistance I can manage servers, including e-mail, printers, smartphones, and other technology devices.

Install and manage security solutions (firewalls, anti-virus, and intrusion detection systems).

Ability to install hardware, configure, and troubleshoot routers, hubs, modems (including wireless) and switches.

Knowledge of Workstation Operating Systems (OS) such as Microsoft Windows, Mac OS X, and Linux.

Knowledge of Network Server Operating Systems (NOS) such as Windows Server, Max OS X Server, Linux, and Novell.

Understanding of VoIP (Voice over Internet Protocol) and how to install and configure for home and business offices.

Understanding of how local area networks (LAN), wireless area networks (WAN), and metropolitan networks (MAN) work.

Problem Solving:

I am a highly critical and analytical thinker. During team projects, I demonstrated talent for identifying and troubleshooting various technical issues and processes.

I think out-of-the-box to provide input to alternative solutions to problems.

I apply deductive, logical reasoning and have the ability to make independent decisions to resolve issues using compartmentalization in order to solve problems in a more effective manner.

Customer Service:

Experience with principles and processes for providing personal services that exceed customer expectations.

Expertise in customer needs assessment and meeting quality standards for services skilled in the evaluation of customer satisfaction.

Experience providing unparalleled customer service by resolving customer issues efficiently and maintaining customer loyalty.

Communication:

Proficient at written and oral communication with the ability to defuse escalated situations and resolve them appropriately.

Leadership:

Lead several group projects of four to six individuals

Named to AIU

Managed/Supervised/Lead up to 20 employees on a construction site.

Named to Best Yet Construction

Managed up to 6 individuals on

Named to Compulink

Supervised/Lead 10 to 12 individuals as Team Lead in a warehouse environment.

Named to Circuit City

EDUCATION

Bachelor of Science Information Technology (Network Administration) May 2016

American InterContinental University Schaumburg, IL

Major: Network Administration

Minor: Network Security

Related Course Work:

Discovering Information Technology, Introduction to Computer and Network Hardware, Developing Professional Communications, Introduction to Operating Systems, fundamentals of Programming and Logic, Introduction to Databases, Network Infrastructure, Information Technology Security, Introduction to Web Systems and Media, Human/Computer Interface and Interactions, Routing and Switching, Network Hardware – Physical Layer, Advanced Routing and Switching, Importance of Network Security, Applications of Discrete Mathematics and Statistics in IT, Network Routing and Switching, Network Security Management, Wireless and Mobile Computing, Object Application Development, Program Capstone in IT, Enterprise Networking, Data Structures and Implementation, System Architecture and Integration, VoIP (Voice over Internet Protocol) and Specialized Network Administration.

EMPLOYMENT HISTORY

1998 – 2014 Contractor – Best Yet Construction Richmond, VA

2010 – 2013 Women Shoes Sales Rep. – Macy’s Richmond, VA

2008 – 2009 Product Flow Supervisor – Circuit City Richmond, VA

2004 – 2007 Sales Associate – RadioShack Richmond, VA

2001 – 2003 Team Lead (Cable Technician) – Compulink Richmond, VA

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