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Customer Service Engineer

Location:
North Ridgeville, OH, 44039
Posted:
May 04, 2017

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Resume:

Edward Ray Hetrick ***** Center Ridge, N. Ridgeville, OH 44039 H:440-***-****

acz5b2@r.postjobfree.com linkedin.com/in/ed-hetrick-954ab91a facebook.com/ed.hetrick.5 SUMMARY

Analytical, Personable, and Ambitious - Experienced professional Engineer with a unique combination of technical abilities, engineering experience, and management skills. An "out-of-the-box" thinker and innovative problem-solver who can effectively deliver solutions, produce products and perform services. EMPLOYMENT EXPERIENCE

Intigral LLC, Walton Hills, OH - www.Intigral.com 2014 to present Electrical Engineer - Provide various engineering, technical, R&D and production support for a large volume manufacturer of numerous insulated glass and blind products. o Design and building of various production machines, equipment, controls, and tooling. Developed, documented and implemented production processes and procedures. o Excelled in problem solving and troubleshooting of product failures, production break-downs, and quality control issues.

o Evaluating, re-designing and requisitioning of new equipment and parts for production machines for improved performance, increased reliability and substantially lower costs. (Saving $15K-$30K per year) o Successfully supervised many large improvement, repair, installation, and building projects with the Production and Maintenance Departments. (Projects valued $10K to $350K) o Provided the Maintenance Department highly technical expertise for electrical and electronic break-downs in the factory and implementing quick solutions and fixes. o Performing necessary laboratory tests for product development and outside certification authorities. o Researching, writing and releasing of Work Instructions, Visual Aids, Audit Forms, and PM Lists to production. Archiving of completed forms for access by supervisors, auditors and certification agencies. o Determine and provide data about electrical power requirements and usage throughout the entire factory to assist and advise with machine installations, conservation efforts and emergency power curtailments.

(Enabled company to receive up to $150K in rebates.) o Also assisted Purchasing, Accounting, Customer Service, and Receiving as requested. Lorain Products, Lorain, OH (Acquired by Emerson Electric Co.) 1986 to 1996 R&D Engineer - Teamed with other engineers in creating and developing new electronic controls and power- conversion technology for use in various communication and digital industries. Served as a consultant when technology was used in a new design.

o Researched and applied various power conversion technologies including:

Variable- Frequency Resonant

High-Frequency 3Ø Power Factor Correction

Non-Contact Conversion Technology

Zero Voltage Quasi-Resonant

Single Phase Unity Power-Factor Correction

Buck, Boost, Push-Pull, Flyback, Etc.

o Served as Head R&D Engineer on the “Megahertz Module” technology licensed from Vicor Corporation.

Provided engineering, technical and production expertise.

Modified technology for use in proprietary products. o Performed Magnetic Design and Mechanical Engineering as needed. Page 1 of 2

Edward Ray Hetrick 37772 Center Ridge, N. Ridgeville, OH 44039 440-***-**** acz5b2@r.postjobfree.com EMPLOYMENT EXPERIENCE (continued)

Hetrick Repair & Improvement LLC, North Ridgeville, OH - 1996 to 2014 President - Founded, owned and operated a general contractor service company. o Capitalized on providing excellent personal service and generating thousands of referrals. o Developed an efficient office, service call, and worksite management system to minimize overhead and maximize productivity.

o Employed numerous employees and sub-contractors. Maintained profitable during all years of business. Personally created several proprietary software programs to manage customers, projects, scheduling, payroll, and billing.

o Duties included executive and administrative management, project supervision, estimating, customer service, vendor interface, and management of employees. EDUCATION

Lorain County Community College. Elyria, OH lorainccc.edu o CADD 111 - AutoCAD review – Completed 2014 with a 93% grade. o STMA Program (Speed-to-Market Accelerator) - Career transitional studies, seminars and training for those re-entering the technical or engineering fields. Completed 2014 Gannon University, Erie PA Gannon.edu

o Bachelors of Electrical Engineering - GPA: 3.53 – ( Cum Laude ) o Completed 9 out of 36 credits towards MBA and 3 out of 36 credits towards Masters of Science. COMPUTER SKILLS

Expertly skilled with MS Office, Windows PCs, internet research Proficient with AutoCAD, most Apple products, most Google services, QuickBooks Pro with Customer Manager, Team Viewer, Dragon/Naturally Speaking, Adobe Premiere Pro. Working knowledge of Allen Bradley PLCs and programing, PSpice and Photoshop. PROFESSIONAL AFFILIATIONS

AV Tech/Stage Engineer at Grace CMA Church – Provide support with various electronic equipment, assist musicians and leaders with their AV needs. Produce AV media and publish to web servers, or export for DVDs, 2007 to 2015 www.GraceCMA.org

Accredited Member of Cleveland BBB (Better Business Bureau) 2005 to 2014 with a consistent A+ rating. www.Cleveland.BBB.org

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