Customer Service Representative

**** *. ******** **. #**** Phoenix, AZ ***** ****************@*****.*** 520-***-****

OBJECTIVES A position in a results-oriented organization that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

EDUCATION

GED June 1998 Cochise College, Sierra Vista, AZ

EXPERIENCE

Ditech Tempe, AZ

Mortgage loan back end collector Aug 2015 – Aug 2016

Resolving accounts with payment plans and loan modification options to avoid foreclosure

Progressive Financial Services Tempe, AZ

Rehabilitation phone representative for Department of Education July 2014 – July 2015

Setting customers up on programs to help them get out of Federal default

Carrington College Group Tempe, AZ

Enrollment Representative November 2012 – March 2014

Handle incoming/Outgoing calls. Assist with potential students and current students reach their career goals in the medical field.

CheapCaribbean.com 7th Street Phoenix, AZ

Call center Customer Service November 2011 – October 2012

Handle incoming customer calls. Assist with client in-destination. Extensive Follow-up with Clients and Vendors. Work extensively with Sabre ticketing program

AmeriCredit Chandler,AZ

Call Center Account Representative Chandler November 2005 – July 2011 Working with client base on delinquent accounts over 45 days in order to collect payment of outstanding Automobile loans or initiate steps for repossession of property. Delivering the upmost Customer service to Clients.

SKILLS

Exemplary Customer service

Being a leader

Conflict resolution

Proficient in Microsoft Word, Excel, Outlook, AS 400 and Skip Tracing tools.

Skilled in Sabre

Proven ability to work independently, handle simultaneous projects, and meeting deadlines.

Effective combination of technical and communication skills.

Adept at developing credibility and confidence with the public

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