Service Microsoft Office
Resume:
Douglas J. Vann
Decatur, GA 30035
Email: *************@*******.***
PROFESSIONAL OBJECTIVE
I am seeking a full time technical position with a reputable company, which will utilize my knowledge, experience and proven leadership abilities to create a positive work atmosphere that is both safe and productive in the mission critical environment. My years of military training, advanced degree, and professional work experience in troubleshooting and repairing electronic equipment, coupled with my exceptional analytical problem solving skills and dedication to providing excellence in service and customer care, make me an immediate asset.
KNOWLEDGE AND SKILLS
Expert level skills with Microsoft Office Suite, C+, SQL, PLC, Auto CAD, Red Hat, Cisco, and installation and maintenance of wireless routers, and servers
Circuit boards and components, RF Scanners, touch screen panels
Configure IP addresses
Analyze and interpret complex and detailed engineering schematics, technical plans, and documents
EDUCATION
MBA, Information Systems
Strayer University, 2010
BS, Electronic Technology
North Carolina A&T State University, 2007
AS, Electronic Engineering Technology
Guilford Technical Community College, 2002
PROFESSIONAL WORK EXPERIENCE
Time Warner Cable
Broadband Tech V - Residential Services
May 2012 to Present
Maintain, repair, replace Time Warner Cable equipment
Install, maintain, trouble-shoot, and disconnect video, data and voice services
Analyze, maintain, trouble-shoot, and repair residential coaxial cable and phone wiring
Maintain accurate and complete inventory of all company issued equipment
Educate customers about Time Warner Cable’s products and services, and present customers with service upgrade opportunities
Provide exceptional add on sales and service support for customers
Consistently score 9-10 range (10 is the highest) in post service customer satisfaction surveys
Mastec Technology
Installation Technician - Residential Services
Aug. 2010 to May 2012
Installed, repaired and conducted troubleshooting for Direct TV satellite systems
Trained and educated customers on service features, and basic equipment trouble-shooting
Ordered equipment and materials for installation and repair work orders
Programmed wireless connection for satellite and computer equipment and services
XLC-Contractor
Forklift/Assembly Line Maintainer
Nov. 2009 to Aug. 2010
Managed truck staging and unloading, warehousing, line supply, and takeaway and truck loading
Ensured consistent housekeeping procedures to prevent accidents and reduce mistakes
Reduced material damage by 50%
Eliminated wrong material incidences by 80%
Initiated special handling training and tracking systems to measure and minimize product handling damage
NC Department of Transportation (NCDOT)
Electronic Technician
Jan. 2008 to March 2009
Installed, tested, maintained, and repaired traffic signals
Managed trouble-shooting functions for malfunctioning parts or systems to maintain efficiency
Modified and constructed new traffic signal equipment, as required
Responsible for cable harness, point-to-point wiring, underground, above ground, and aerial work
Maintained traffic signals and display equipment in the field, conducted preventative maintenance, cleaning, upgrading equipment, replacing bulbs and documenting work performed
Adhered to proper safety precautions, anticipated unsafe circumstances, and modified performance to prevent accidents, injuries, and losses
Computerway Food Systems (CFS)
Electronic Technician
Sept. 2005 to Jan. 2008
Manufactured CFS electronic assemblies, circuit boards, and cables meeting all quality standards for B15s, Wolf cabinets, RF access points, jam detectors, bridge sensor boxes
Installed software to diagnose and isolate problems between operating systems and hardware
Created and amended systematic wiring schematics and operational procedures
Performed budgeting, inventory, and fault diagnosis to maximize operational efficiency, assure quality standards, and reduce error rates
US Marine Corps
Wire Technician
May 1997 to July 2005
Installed telecommunication, data, and radio lines using modem cable, fiber optic, CAT-5, and slash wire
Prepared and conducted small unit leadership classes on electronic components (5-10 technicians)
Implemented communication networks with distant radio, computer, data, and satellite communication units
Completed 100% of missions on time, under budget
Managed troop welfare, including medical, personal, and financial issues, as needed
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