Eric Alexander

*** ***** *** ***** ~ Atlanta, GA 30350

404-***-**** acz59q@r.postjobfree.com

Senior Network Engineer

Expert-level IT professional repeatedly emerging as an invaluable resource and “go to” person for network and database administration on global networks in dynamic environments. Specializes in high-level troubleshooting, technical support, and project management for multi-sized companies across multiple industries. Excellent consulting skills coupled with numerous certifications. Seamlessly delivers responsive support to multiple companies concurrently. Firsthand familiarity with Microsoft Exchange, Novell Groupwise, IBM Lotus Notes, directory services, and LDAP portal access support. Well-respected as a solution-driven Network Engineer excelling in superior support and troubleshooting to address critical client network and desktop issues.

Network Operations Administration Technical Support Databases Accounting

Consulting Project Management Troubleshooting Escalations Virtual Infrastructure System Upgrades

CAREER ACCOMPLISHMENTS

Supported company users with Windows, Apple, and Macintosh assistance, fulfilling warranty hardware support requests with HP, Xerox, and other hardware vendors for parts procurement and service delivery.

Supported a diverse range of databases and software, including installation, maintenance, and user access control.

Administered such databases as Secure Doc Disk encryption and GoToMeeting databases. Encrypted all company laptops and computers in both Windows and Macintosh environments.

PROFESSIONAL EXPERIENCE

CONSOLIDATED DATA SERVICES (CDS)/GRIZZARD/KETCHUM, Atlanta, GA 04/2007-03/2017

Network Operation Administrator

Network Operations Specialist

Balanced technical support and network operations administration, definitively contributing to an improvement in the perception of the IT department by standardizing computers and strengthening system stability.

Cultivated positive alliances with staff through 110% responsiveness and resolution of reported computer and IT issues.

Technical Support

Produced, managed, and updated Grizzard laptop and desktop system images, coordinating inventory control and readying them for assignment to new users or return to leasing companies.

Generated quarterly virus definition reports on MAC and Windows computers.

Network Operations Administration

Created, enabled, and deactivated user accounts for the company network Exchange email system, scanners, and FTP sites (including remote client user accounts).

Coordinated hardware support on an older Avaya phone system, directly working with CDS staff on CISCO phone system support/administration.

Databases/Accounting

Enabled user access to PledgeMaker, Salesforce, and Proving Ground databases.

Installed & managed such accounting applications as Microsoft Dynamics/Great Plains databases for users.

Pinpointed and helped address issues with Rockton software attachments, additionally managing fixed assets, FRx, and Closer databases.

Coordinated management of Omnicom Smartview, HFM, and HFM/VPN to Omnicom accounting databases, Union Bank software on a custom accounting computer and check printing software.

Enabled Citrix access/support for Advantage/Web advantage for Russ Reid accounting databases.

ERIC ALEXANDER Page Two

PROFESSIONAL EXPERIENCE(Continued)

SARCOM, Cleveland, OH 01/2004-04/2008

Enterprise Engineer

Led networking and operating system administration as well as design projects, capably managing VMWare virtual networks and server farms.

Completed certifications in VMWare VCP, Novell, Microsoft, and CompTIA.

Tapped for on-site assignments at a government agency, directly contributing to large-scale network, inventory, and desktop projects. Initiatives included firewall updates/documentation, network administration (Novell, Microsoft, and Linux), and VMWare ESX server farm and virtual server infrastructure.

Executed multiple network and desktop upgrade/support projects from Windows networking to wireless network and VPN network setup projects for company clients.

JONES, DAY, REAVIS & POGUE, Cleveland, OH 03/1998-11/2004

Senior Consultant and Escalation Engineer

Resolved escalated issues for the second largest law firm in the world, deftly identifying LDAP & portal server problems.

Coordinated NDS, AD/NT, and Novell client/server support for escalated trouble tickets as the primary Novell Support Engineer for the firm’s network.

Orchestrated Compaq/HP disaster recovery services along with Windows & Novell network coexistence assistance.

Pinpointed Citrix/Active Directory synchronization problems for Production, QA, and DV as well as network application problems reported by wide-ranging internal departments.

Managed LAN/WAN networks & server support services as well as protocol analysis and communications diagnostics services.

Executed proof of concept projects, fulfilling special administration requests for developers.

Partnered with infrastructure engineers to uncover the cause of network outages, including server OS and network communication problems.

Upgraded Cleveland State University’s engineering lab’s Microsoft Windows NT network to a Windows 2000 network using Active Directory. Facilitate file system sharing between several Windows 2000 servers through DFS.

Drafted technical documentation in concert with Novell technical support engineers, including TID10090130 detailing LDAP setup on a NetWare 5.1 server running NDS 8. xx. Wrote TID10051864, outlining the lack of compatibility with client 4.9 and NDS 8.

Created disaster recovery software to rebuild the operating system following a server crash.

EDUCATION

WESTERN TECHNICAL COLLEGE, Los Angeles, CA LOS ANGELES VALLEY COLLEGE, Los Angeles, CA

Bachelor of Science in Electrical Engineering, 1987 Associates in Computer Science, 1987

CERTIFICATIONS

VMWare: VCP, VMWare Certified Professional

Novell Master CNE: WinNT and NW6

Certified Novell Engineer: IW, NW3, NW5, and NW6

Certified Novell Administrator: IW, NW3, and NW6

Certified Novell Salesperson: CNS6

CompTIA: IT Project +, Network +, and A+

Microsoft: MSCE NT, 2000 and MCP

AFFILIATIONS

President, Cleveland Chapter of NPA (2000 to 2003) Member, Network Professional Association

Microsoft Partner Member, Microsoft Developer Net Novell BrainShare Alumni Member, NUI

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