Customer Service/Administrative Assistant

Brittany R. Glover

**** ******** ***. ** *******, GA 30331

404-***-****

***********@*****.*********:***********@*****.***

mailto:***********@*****.***

Objective: To commit to a positive environment, continue improving myself and the company within and to become a strong advocate of teamwork, projects and overall quality improvement.

Work Experience

One Path Systems July 2016 - February 2017

- Position: Field Operations Coordinator 1

- Duties: Constructed initial daily schedules for installation and site surveys technicians.

- Monitored progress of work in and out of the field

- Updated accounts to new codes and current rates from expired contracts.

- Made intra-day adjustments to ensure no appointments are missed.

Comcast Cable Communications Inc. April 2016-July 2016

- Position: Finance Analyst 1

- Duties: Entered revenue, changed the service, & produced service codes in the business services department.

- Verified expiration dates of cable contracts.

- Updated accounts to new codes and current rates from expired contracts.

- Using Workbench and CSG to research and update contracts.

Costar Group June 2015-February 2016

- Position: Customer Service Rep

- Duties: Contacted over 500 individuals, describing services, and obtained customer information on properties.

- Handled a high volume of over 400 calls through an auto dialer system.

- Performed data entry, maintained customer databases and call logs.

Fulton County Registration September 2014-April 2015

-Position: Administrative Assistant 1

-Duties: Created and edited various correspondences, documents, and reports, including letters, memos, and agendas.

-Created, updated, and maintained a variety of filing systems.

-Answered telephones and greeted 50-200 visitors, including providing general information on programs and services, and routing priority calls.

-Opened, dated stamps, sorted, and distributed incoming and outgoing office mail.

Fulton County Elections September 2013- July 2014

-Position: Records & Documents Assistant

-Duties: Performed routine data searches, including records, charts, and generated reports for requested information.

- Developed and maintained filing systems for data and records, documents; legal notices; orders; vital records.

- Prepared records and documents for archiving and storage.

- Received and distributed various records and documents.

Skills

Windows 7, Kronos, Switchboard, Fax & copy machines, CSG, Workbench, ADP, Microsoft Excel, PowerPoint, Word, Outlook, and Access.

References

- Lakisha Love; Financial Supervisor; Cell: 1-256-***-****

- Sharon Benjamin; Elections Chief;

******.********@**************.*********:******.********@**************.***

-Kristina Attewell; Director of Operations; ********.********@*************.***

-Hope Ferguson; Operations Specialist; ****.********@*************.*********:****.********@*************.***

mailto:****.********@*************.***

Education

-Riverdale High School 2009-2012

-Alabama State University 2012-2013

Accomplishments

-Coach for CareerBuilder – Pilot Program

-Riverdale High School Band Member

-Alabama State University Band Member

-Captain of Soccer team

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