Customer Service Active Directory

DAVIS P THOMAS *** Gatewood Dr, Garland *****, TX

System Administrator Cell: 917-***-****

Email:************@*****.***

Objective

To be an integral part of a team of professionals of a well-diversified organization, which provides

challenges, growth and will utilize my ability in the development of the organization.

EDUCATION

BSc in IT – Manipal Academy, Cochin, India-May 2005

Diploma in Electronics (3year) – KVG Polytechnic Sullia, India -May 1998

Microsoft Certified Systems Engineer (MCSE)Sept 1999

EXPERIENCE

Current Job:

Premier Logitech, Grand Prairie, TX Oct 2015 - present

Computer Deployment Technician

Providing support for Windows systems including Server 2008 and 2012,Windows 7 and 10

client systems, peripheral and network devices.

Windows Imaging and Setting up new equipment and installing software

Exchange server 2013,2010,2007 and E-mail support.

Maintenance/Troubleshooting of all user hardware and software issues.

Garda Cash Logistics, NY Sept 2012 – Aug 2015

Order room Processor

Managing and processing deposits from banks and businesses.

Crediting the customers using Citrix and mainframe soft wares as part of the cash vault services.

Innomedia Technologies, Bangalore, India. Nov 2007 – May2012

System Administrator

Install and Configure Windows systems and perform Software Installations.

Exchange Server and other E-mail configurations and Windows Applications Support

Monitoring of Windows and Linux Servers.

Active Directory Installation and Configuration.

Create and manage users in Windows and Linux, define user rights, apply antivirus

updates.

Printers and scanners support and applying IT policies in place.

Pursuit Technologies, Bangalore, India Sept 2005 – Sept 2007

Desktop Support Technician

Maintenance of Windows User and Computer accounts.

User creation and user rights management, applying user policies.

Provide client side support to Citrix Mainframe application through which all the

applications which handles customer details are published.

Support Lotus Notes and MS Outlook, Norton Antivirus updates.

Support Windows Servers and around 1000 Windows 2000 Professional systems,

network printers and scanners.

Gemini Communication Ltd, Bangalore. India

Network Engineer Sept 2003 – Aug 2005

Installation and configuration of Routers, Switches and Firewalls.

Configure Leased lines and ISDN lines for Banks.

Configure access lists, Routing protocols, Configure NAT.

Configure Cisco and other switches, VPN,VLANs.

Installation of Wireless Networks.

SKILLS

CustomerService Communication Analytical Organizational Presentation Leadership

TECHNICAL

Windows 2003, 2008& 2012 Servers Windows 2000, XP, Windows 7,10, VM Ware, MS

Exchange Server 2007,2010 &2013, MS Office 2010,2013,365, Cisco Routers and Switches,

TCP/IP, LAN/WAN, VPN, NAT

Contact this candidate