Latesha Swilley

**** **** ****** ***. *

Sacramento, CA 95818

916-***-****

acz57v@r.postjobfree.com

I am a highly motivated individual with excellent interpersonal skills seeking employment in Customer Service with your company. I am accustomed to working in fast-paced environments and performing multiple tasks.

Instructional Aide

Sacramento City Unified School District - Sacramento, CA 10/11 – Present

Work as one on one aide for students with learning disabilities, emotional and physical behavior. Serve as math tutor. Supervise fieldtrips and facilitate outside recreational activities.

Customer Service Representative/Call Center

Aerotek/Pick N Pull- Rancho Cordova 12/16 – 01/17

Duties included: scheduling appointments for vehicles to be picked up, negotiated sales to purchase vehicles, contacted DMV to verify title and car registration, referred clients to DMV for proper paper work to sell vehicle.

Concession Stand Worker

Classique Catering – Sacramento, CA – 10/16 – Present

Duties include: cashiering, preparing nachos, hot dogs, popcorn, and serving beverages for big events at the Convention Center, Sacramento Theater, and the Memorial Auditorium. Serve as a greeter, concession stand worker with the ability to perform multiple tasks.

Para Educator

Sacramento County Office of Education - Mather, CA. 07/08 - 09/12

Provided care to handicap and special education students in classroom setting. Duties required toileting, grooming, and feeding some students. Maintained the care, welfare, safety, and security of staff and students while on campus. Proofread, grade, and correct classroom assignments. Make lesson plans, light clerical such as filing, faxing, and answering inbound calls from parents and other clients. Contact parents to verify attendance and maintain daily records of students' progress of daily goals.

Cashier/Customer Service Rep

Target - Sacramento, CA 09/05 - 06/07X

Responsible for providing customer service to clients on sales floor, at the cash registers, and handling multi - telephone lines systems.

Demonstrated ability to perform leadership roles by corresponding to clients’ comments and complaints about products or services. Duties included: balancing cash drawers after end of day sales, establishing new credit card accounts, and assist with billing inquires. Responsible for training new cashiers and assist in the food court as needed.

Lead Cashier

Sears Roebuck - Sacramento, CA & Los Angeles, CA 07/01 - 10/05

Assist Managers with collecting, counting, and closing cash drawers after end of day sales. Trained new cashiers, ordered new merchandise, inventory, and stock and recovery. Supervised fragrance department in Los Angeles, CA. Operated computerized cash drawers and promoted store merchandise. Achieved sales goals and provided excellent customer service.

EDUCATION

Asher College

Fremont High School

Sacramento, CA

Los Ángeles, CA

Pharmacy Technician License

High School Diploma

Pharmacy Tech Program

High School Diploma

SKILLS

Operate multi-telephone lines systems

Microsoft office training

Cashier

Verify Car Titles/Registration

Payment Processor

Food Service- Hostess, Dishwasher, Catering

Pharmacy Training

Scheduled Appointments

Certified Live Scan Operator

Inventory Specialist

Stockroom Attendant

Load and Unload delivery trucks

References upon request

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