Customer Service
Resume:
Brittany V.R Jackson
Newark,NJ 07112
Summary of Relevant Experience
Skilled in areas of order processing, inventory control, and cashier. Hardworking, energetic, and reliable; recognized for assuming additional responsibilities. Excellent problem solver with strong sales analysis and reporting skills. Highly motivated, trustworthy, ethical and discreet. Committed to superior customer service. Detail-orientated and resourceful with the ability to multi-task effectively.
Skills
• Transcription (70wpm. 10-key).
• Accurate, efficient, and detail-oriented.
• Strong written and oral communication skills.
Professional Experience
March 2013- Present Qdoba Mexican Grill – grill cook/ line server
Prep food to be cooked following proper procedures
Consistently maintain a sanitized work station
Proper use of electronic register with cash and credit transactions
Great customer service and excellent teamwork
March 2012 – March 2013 Sally Beauty Supply, LLC- cashier/shift leader
Greet customers, ensure great customer service and show them the latest hair products
Maintain cleanliness of the stores frequently
Stock shelves with new and existing products
Assist associates with stocking and ordering
December 2008 – September 2008 Food Lion LLC - Cashier
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and advertisements.
Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
Communicate customer requests to management.
Enter all media from register into the tally program.
Maintain orderly appearance of register area and supplies stocked.
Any other tasks as assigned from time to time by any manager.
January 2008 – October 2008 Virginia Commonwealth University - Cashier
Handling all cash and credit card transactions in cafeteria environment.
Balanced cash draw at close of shift. Frequently closed cafeteria and secured area.
Successfully managed high volume sales.
Duties included cleaning, shelf stocking and back-up inventory ordering.
November - December 2007 Williams-Sonoma - Sales Associate
Sold gourmet cookware to a daily customer base of 220, exceeding daily quotas with an average of 65 sales.
Achieved status as one of 15 top sales performers in the region comprised of 22 stores.
Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.
Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders.
February - June 2007 Black History Museum - Receptionist
Scheduled bookings and maintained up-to-date confidential guest files.
Organized tours and activities for museum guests.
Orchestrated museum special events and reservations.
Managed customer relations and provided exemplary service to all guests.
Handled telephone inquiries, bookings, internal and external mail, and filing all booking forms and correspondence.
Education
J. Sargeant Reynolds Community College
GED, 2012
Virginia College
Associate’s Degree, 2015
References available upon request
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