Professional Experience Project Management
Resume:
Anna Isaac
Frisco, Tx *****
***********@*****.***
Appreciate all you do and your dedication to the department, team and hospital.”
Jeff Moats
Market IT Director PRHS-Collier Blvd/Pine Ridge
Professionalism, ability to communicate with staff, positive attitude is all excellent characteristics of a great leader
Eva Fish
RRT-NPS
Director of Respiratory Care & Cardiology Services PRHS-Collier Blvd
valuable resource. Prompt response with a resolution. Knowledgeable and zealous to assist.”
Mario Bakon Assistant Manager of Records Schumacher Group
A true life saver!”
Nancy Jimenez
Patient Advocate
Medicaid Eligibility & Denial Solutions (M.E.D.S)
“…Above and beyond the call of duty! I appreciate you!”
Randall Graham, CCS
Assistant Manager, Medical Records, East Division
“…Thank you so much! Couldn’t do it without you!”
Ornela Toska, MBA
HR Generalist
Physicians Regional Healthcare System
“…Thanks for exceptional work! ”
Diane McKelvey
ROI Team Lead STAT Imaging
Physicians Regional Healthcare System
“…What a great asset to our hospital ”
Charlene Y Myers, RN
Employee Health Coordinator/Worker's Comp Assistant
Physicians Regional Healthcare System
pleasant demeanor regardless of what the issue at hand is or what time we contact you is refreshing
Melissa Glover
Night Nurse Supervisor PRHS-Collier Blvd
Professional Profile
IT specialist with 10+ years of professional experience in Healthcare Information Technology. Expert Systems Administrator/Technical Analyst experience.
Committed to maintaining innovative technical skills and up-to-date industry knowledge. Productive self-starter with strong work ethic; consistently achieve goals and pervious management skills.
Technical Skills
Process Flows & Call-Tracking Tools: ITIL incident management service processes LabTech, LogMeIn Rescue, Altiris, Connect Wise, Service Now, & Remedy
Platforms: Windows 7,8,10, Citrix & Unix, Mac OS, iOS, Android
Software: Microsoft Office 7, 10, 13, 16 & 365, SharePoint& VMware
Browsers: Chrome; Safari; Firefox; MS Edge; IE; Opera
Networking: DNS server, Mozy, SolarWinds, LAN & VPN/Remote Connectivity, TCP/IP, Windows 2003, 2008 & 2012 Server
Security & Reverse Engineering: McAfee Anti-virus, Cisco Meraki, Trend Micro Office Scan, Norton / Symantec Ghosting, Norton Internet Security
Hardware Support: PCs, Laptops, Telephony Systems, Printers, Routers, Modems, Servers, Scanners, Digital Projectors & Mobile Devices
Telecommunication Management: Nortel, Avaya, IP Phones, Cisco, Jive & Pagers (American Messaging)
Productivity Improvement, Workflow Planning, Project Management, Training & Mentoring, Offshore Team Collaboration, Systems Installation Configuration & Upgrading, Workflow Planning, User Training and Support & System Security, Backup and Recovery
Professional Experience
Physicians Regional Healthcare System-Collier Blvd Naples, FL
Systems Administrator January 2007-March 2016
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Provided technical support for two facilities and six clinics Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.
AS400 Maintenance and backups, Physicians database, Charge Master, Queries & Report.
Technomad LLC/Landmark Hospitals Bonita Springs, FL
Technical Analyst March 16-July 16
Provide expert level troubleshooting and resolution of end user incidents remotely.
Provide knowledge of server based computing and thin client infrastructure. Serve as operating system tech, providing technical support for six facilities.
Identify and proactively resolve issues that could impact system performance, reliability, and usability
Project Management
Lead Window 7 deployment for two facilities
Lead McKesson ILE/HPF deployment
Lead Patient Safe Solutions deployment and data base development for two facilities
Lead in streamlining user access request forms for two campus and ten clinics
Lead Telecommunication Pagers/Portable phones/Mobile Devices data base
Technical assistant for new clinic hardware setup and deployment
Education Naples, FL
Lorenzo Walker Technical College
Network Support May 2017
Coastal IT Consulting, LLC
Internship October 2016-May 2017
Kaplan University
Associate Degree in Business Administration (GPA 3.7) June 2017
Certifications
CompTIA A+ 2017 CompTIA Network+ 2017
Project Management Professional Certification (PMP) (In progress)
Microsoft Certified Desktop Support Technician (MCDST) (In progress)
Microsoft Office Specialist (MOS) (In progress)
Honors
HMA Physicians Regional Healthcare System-Collier Blvd
Associate of Third Quarter 2012
HMA Physicians Regional Healthcare System-Collier Blvd
Associate of the Year 2012
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