Customer Service Sales

Stephen M. Wenzel 405-***-****

***********@*****.***

SUMMARY

My diverse experiences in: management, customer service, sales, technical manufacturing, scientific analysis, health care, construction, food and beverage, as well as, lifelong academic study, coupled with the personal interests of golf, camping, hiking, exercise, keep me balanced so I may be efficient and versatile, with a problem solving, collaborative approach, so empowering me to PRODUCE immediate and sustained results for my employer, myself and our clients in any industry.

Bachelor of Science Degree in Chemistry and Biology 1997

Competed in Intercollegiate Ethics Bowl 1997, Washington DC.

Undergraduate research: Polymerase Chair Reaction: Indian Ocean Rim Parrot Tissues, Field Research: Comparative Vertebrate Anatomy/Tropical studies: Costa Rica 1995.

CNC Operator: FANUC Mills and Lathes, set up, offset and tooling management.

R&D Analytical Chemist for polymer manufacturer, production and R&D applications, synthesis formulations, set up bench polymerization reactions.

Senior Analytical Chemist/Technician, for petroleum and fuel industry testing firm. Trained staff in ASTM protocols, implemented and managed QC/QA program, instrument validation, standardization and calibration, method development and achieved ISO 9000 certification.

Instrumentation experience: GC, GC-MS, AA, ICP, HPLC, GPC, LC (ion), FT-IR, UV-vis.

Management, Sales and Retail experience.

Set up laboratory, office, CNC central program Network.

EDUCATION

Bachelor of Science Texas Wesleyan University Fort Worth, TX May 1997

Associate of Applied Science Tarrant County College Fort Worth, TX May 2002

Associate of Arts Tarrant County Junior College Fort Worth, TX Aug. 1996

PROFESSIONAL EXPERIENCE

Innovative Computer Solutions July 2016 - Nov 2016

Network/Wiring Installer (Contract Temporary Project)

Build and install POS equipment, all wiring and router/switch upgrades per secure PCI privacy standards (225 stores in 4 months)

Sooner Legends (Hotel-Restaurant-Bar-Catering) Sep 2014 - Jan 2016

Caterer, bartender, cook, maintenance

Complete Banquet and Catering event orders (BEO &CEO), prep/cook food, deliveries,

inventory, event setup, and customer service. Vehicle, hotel, pool maintence. Bartender.

Larkin’s On the River Jan 2014 - June 2014

Caterer / Bartender

Exclusive and formal events / banquets serving the Greenville, SC. corporate market, weddings and charity fundraisers.

Taylor’s Window and Screen Jan 2014 - June 2014

Production technician / Installer

Managed production line machine, devise, tools and equipment, LEAN processes.

Final product assembly and testing, QA/QC. Custom installation.

All-Star Machine / Camden Tool and Machine Mar 2012 - Jan 2014

CNC Operator

Production of quality metal parts for fluid control systems and the energy exploration and drilling industry. Setup and operation of Fanuc interface mills and lathes using CNC.

Knowledge of program structure, including: G and M code, sequence, block, and word variables. Monitor dimensions; adjust wear offsets and integrity of inserts.

Set up central program CNC Network.

Self Employed Dec 2009 - Mar 2012

Construction and remodeling and sales

Custom residential remodel, design and install. AV wiring, home network install.

Manage crews at multiple residential/commercial job sites: materials, personnel and payroll.

Alcor PetroLab May 2008- Dec 2009

Senior Analytical Chemist/Technician

High-quality, analytical analysis, conducted for Petroleum fuel production and transportation industry clients with emphasis on expedited results and customer satisfaction. (Aviation fuel, spark-engine fuel, diesel, biodiesel, EtOH, lubricants)

Implemented and managed QA/QC program to ensure:

sample login-to-report traceability,

accuracy/precision of instrument/ test method function and results,

compliance with ASTM designation protocols and procedures.

ISO 9000 certification.

Trained and managed staff in laboratory testing protocols and procedures (ASTM), equipment operation, documentation/reporting policy and routine calibration.

Instrument method development, set-up and maintain Lab network system and databases

Anderson Custom Trim and Stairs July 2005- May 2008

Crew Leader/Trim Carpenter

Design, build and install custom trim accents for new and remodel residential construction.

Calculate takeoff values, material /crew management, tool preventative maintenance.

Texas Health Resources – Harris Methodist July 2000- July 2005

RN (CVICU), Anesthesia Technician, DEO

Provide and manage care of post surgical cardiovascular and cardiac patients in ICU. (RN)

Manage vasoactive IV meds, wean ventilator post-op, patient advocacy, teaching.

Prep anesthesia portion of surgical suite: terminal cleaning and stock supplies. (AT)

Electronic entry of laboratory and diagnostic orders, supplies and equipment. (DEO)

Planet Beach Tan / Banana Republic Dec 1999 – Jan 2001

Manager

Managed staff of seven, inventory, maintence, payroll and marketing.

Exceeded all yearly sales goals.

Sales Associate, Pacesetter (Banana Republic)

Apparel and service sales, shipping and receiving, inventory, rollout.

Regional Leader in UPT (Units Per Transaction) for 12 consecutive months.

StyroChem International Aug 1997- July 2000 Analytical Chemist, (Research and Development)

Responsible for all production/process and R&D analytical analysis using numerous instrumentation and bench top lab techniques and methods.

QC/QA management and collaboration in production process.

Formulation testing for polymerization synthesis in new product R&D.

Maintenance, calibration and instrumentation method development.

R&D synthesis formulations: set up and management of experimental reactions and appropriate variables using: chemical titration (pump), agitators, thermal control.

Contact this candidate