Computer Operator Professional Experience

Steven M. Caldwell

978-***-**** – ** Roslyn Street, Salem MA 01970

*****************@*****.***

Professional Experience

ABIOMED 2010-2016

Manufacturing Supervisor

Supervised 100-plus, but directly responsible for 25 employees

Trained overseas in processes

Interviewed, trained and assigned positions to new hires

Managed and oversaw department projects through completion and approval

Conducted regular meetings to discuss manufacturing strategy and processes

Collaborated with other supervisors to design cross-department efficiency

Worked with human resources in selection hiring and training in evaluation of personnel

Supported general manager with in the administration of inventory control

Self- Employed 2006- 2010

Construction

Odd-jobs

Landscaping

Painting

Aramark/ WearGuard-Crest 2006

Computer Operator

Worked all shifts in a 24/7 data center

Execute jobs, resolve Abends and print reports

Manage printer queues

Resolve computer-related problems

Interface with Data Center Support Groups

Handle user complaints and concerns, and backed-up help desk

Perform nightly server backups

Run production schedules and re-run as needed

IBM Global/ John Hancock, Boston, MA 2003

Computer Operator (Contractor)

Manage printer queues

Operate MVS/ESA Operating System Domains

Worked all shifts in a 24/7 data center

Perform nightly server backups

Run nightly MVS and UNIX batch scrips

Configure and manage network-monitoring software

Service user requests, including production moves and JCL changes

Resolve computer-related problems

Interface with Data Center Support Groups

Handle user complaints and concerns

Run production schedules and re-run as needed

Execute jobs, resolve Abends and print reports

Peterson School and Apprenticeship 2002-2006

Completed HVAC course at the Peterson School and worked in a variety of trade jobs at apprenticeship level

Bell Atlantic, Middleton, MA 1995-2001

Systems Engineer

Worked all shifts in a 24/7 data center

Schedulers used: AUTOSYS and MAESTRO

Service users requests, including production moves and JCL changes

Perform nightly server backups

Create bootable backups for UNIX servers

Configure and manage network-monitoring software

Act as a shift supervisor when needed

Train computer room staff in MVS and UNIX

Manage printer queues

UNISYS Corporation, Somerville, MA 1990-1995

Lead Computer Operator

Operating the MVS/ESA Operating System Domains

Service individual job requirements and user requests

Resolve computer-related problems

Interface with Data Center Support Groups

Run production schedules

Execute jobs, resolve Abends and print reports

Software Knowledge

UNIX, JCL, JES2, DB2, Patrol, Spectrum, MVS/ESA, Oracle 8,VM, TSO, Omegamon, SDSF, Windows, ASAP, ESP, Maestro, Autosys, CIM, CICS, IMS, NetView, Event Viewer

Education

Learning Tree, Burlington, MA 1999

336 UNIX: A Hands-On Introduction

ATI, Woburn, MA 1989-1990

Certificate in Computer Programming

North Shore Community College, Beverly, MA 1984

Liberal Arts Major

Dean’s List

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