Customer Service Representative

Deborah Y. Crims 678-***-****

*** ********** ****, ********, ** 30126 ********@*****.***

Summary

Fulfillment (Project) coordinator with 10+ years’ experience in managing complex manufacturing and fulfillment projects from approval of estimate through final shipment in fast pace environments. Excellent interpersonal skills used to serve as the interface with all support departments and customers. Proven ability to direct large-scale projects independently and multiple projects simultaneously. Ensured accomplishment of goals and to complete assignments within established time frames. Proven exceptional skills to manage multiple clients, priorities, deadlines and initiatives. Committed to organizational revenue growth through customer service, diligence, and achievement of company objectives.

Highlights

Project management

Leadership skills

Data analysis

Critical Thinker

Team Player

Time management

Computer savvy

Results-oriented

Meticulous attention to detail

Advanced MS Office Suite knowledge

Customer service-oriented

Problem solving

Professional Experience

HGS, Roswell, GA

October 2016 to February 2017

Program Coordinator

Prepares, sorts, tracks and processes customer/client contacts from various sources utilizing in-depth account knowledge and coordinates resources to ensure responses are completed and databases are accurately updated within established timeframe.

Monitors and audits work produced by others, providing coaching and direction as needed to resolve quality issues.

Utilizes advanced knowledge of spreadsheets to update and maintain accurate reports in all areas of responsibility following established procedures for presentation to clients and management.

Assumes a leadership role in Team Leaders/Acct Trainer or Client Administrators absence, attending management meetings as necessary.

Technicolor, Kennesaw, GA

June 2013 to April 2016

Project Coordinator

Proactively use tools to identify trends to forecast and provide feedback to internal departments and customers on performance.

Created and updated statistical data, spreadsheets, reports and charts to identify product availability, sales order demands, customer priorities and product allocation to meet customer demands.

Communicate with functional departments and/or vendors to enhance processes, resolve problems and ensure product shipment integrity through all stages of product manufacturing.

Perform Product Launch meetings with functional departments to establish supply, packaging, storage and order fulfilment procedures and policies.

Alere Healthcare, Atlanta, GA

Nov 2005 to Jan 2012

Fulfillment Scheduler/Planner

Trained staff as needed to execute defined QA processes.

Maintained detailed administrative and procedural quality assurance processes to improve accuracy and efficiency.

Configured Touch Engine system for every patient and provider letter, care alert and fulfillment pieces.

Reviewed daily reports to ensure there were no issues with fulfillment related activity pertaining to migrations and implementations.

Purchased and negotiated materials, equipment and supplies from vendors.

AT&T, Marietta, GA

Jun 2002 to Oct 2005

Customer Service Representative

Demonstrated mastery in a high phone volume inbound and outbound call-center with recognized strengths in problem-solving, account maintenance and trouble shooting.

Negotiated service order request from customers and input orders in system for installation, removal or changes to telephone service.

Provided prompt problem resolution within customer accounts.

Education

Strayer University, Atlanta, GA

Bachelors of Business Administration, 2017

Contact this candidate