Customer Service Sales

Gurpreet Sohal

***- ***** ********** ****** • Brampton ON • L6Z0E9

Cell: 647-***-**** Email: ***********@*****.***

Customer Service Representative

Summary of Skills

• Committed to delivering quality customer service while achieving outcomes

• Proficient at researching, retaining and explaining product and service knowledge

• Confident in achieving sales-based performance targets

• Engages clients and provides customized, relevant and timely information

• Proficient in maintaining databases and administrative tasks within a fast paced environment

• Confident in preparing correspondence, filing, scheduling appointments and handling incoming/outgoing mail

• Demonstrated experience in call centre environments

• Quick learner who is adaptable to changing environments

• Effective problem solving and time management skills

• Demonstrates strong work ethics and professional work behaviour at all times

• Exceeds expectations and employs practical decision making skills

• Able to provide service in English, Hindi, and Punjabi

• Strong technical skills in call centre portals and computer applications MS Word, Excel, PowerPoint

Work Experience

Sales Associate, Cellular Point, Brampton, ON Oct 2016 – Jan 2017

• Sell new wireless products and services

• Assist new and existing customers with the purchase of wireless equipment

• Present products to prospective customers by demonstrating features and functionality

• Generate new sales opportunities by offering additional products or services

• Implement the new services for the customer by following company policies and procedures

• Contribute to team effort by accomplishing related results as needed

• Selling extended warranties with new activations and also convincing the customers to add on accessory purchase which adds to the profit of the organization

Warehouse Associate Amazon, Brampton ON Oct 2016 - Jan 2017

• Received and processed orders, which included locating and assembling items within warehouse

• Accurately scanned and arranged products

• Packaged and labeled items for shipping purposes

• Trained new hires on duties, policies and procedures

Crew Trainer McDonald, Mumbai Aug 2015 - Jan 2016

• Role modelling performance standards for all stations

• Actively reinforcing food safety and cleanliness procedures

• Following and reinforcing all workplace safety and security procedures

• Monitoring Crew working around you and providing feedback

• Role modelling warm and friendly service

• Following and reinforcing basic people minimums (eg appearance guidelines, punctuality)

• Explaining to Crew the ‘how to’ and ‘why’ behind McDonald’s policies and procedures

• Providing appreciative feedback for good performance and constructive feedback

Gurpreet Sohal

Cell: 647-***-**** Email: ***********@*****.***

Call Centre Representative Oct 2014 - March 2015

Global E Tele-services, Mumbai, India

• Proactively engaged with customers and acquired information on insurance payments

• Answered inquiries pertaining to insurance policies and method of payments

• Provided information in regards to new policies, promotions and packages and assisted clients in understanding the benefits of various options

• Logged all appropriate details into company database/portal

• Exceeded service delivery targets while maintaining high standards of customer service

Teleaccess, Mumbai Feb 2013 - Aug 2014

• Proactively engaged with customers and acquired information pertaining to their real estate needs

• Researched appropriate listings based on consumer preferences and relayed prompt and accurate information to clients on database

• Cold called clients who had expressed interest in buying, selling and/or leasing properties so as to explain services and register clients

• Logged all appropriate details into company database/portal

• Exceeded service delivery targets while maintaining high standards of customer service

Volunteer Experience

Volunteer, C. Cadget Corps (India Navy), Mumbai 2008-2012

• Organized and implemented volunteer campaigns focused on helping those living in poverty

• Collected donations of food and clothing items and delivered goods to people in need

• Travelled to rural communities in order to provide support in housing, food and social support

Education & Training

Marine Engineering, BP Marine Marine’s Academy, Mumbai, India 2015-2016

Grade 12, Gurunanak Khalsa College, Mumbai, India 2015

References Available

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