Customer Service Sales

Cindy Coryell

** ***** *** • Cedar Grove, NJ ****9

Home: 973-***-**** • Cellular: 973-***-****

*****.*******@*****.***

PROFESSIONAL EXPERIENCE

RELIANT RIBBON, PATERSON, NJ December 2012-April 2017

Client Services Specialist

Customer service representative for existing and new accounts

Resolve customer issues on a daily basis, insuring customer satisfaction

Process orders submitted by customers and account managers

Liaison between sales force and warehouse

Generate invoices for customers for payment

Process payment to customer accounts

Provide account managers with sales materials when needed

Create color cards for company website and sales catalogs

Utilized SAGE 100 software system

RICOH AMERICAS CORPORATION, PINE BROOK, NJ August 1998-December 2012

Specialist, Customer Billing – Customer Service Center (2010 – 2012)

Utilized ORACLE software system on a daily basis

Entered single machine service contracts for existing and new customers in Oracle 11i applications

Entered multiple machine aggregate contracts for existing and new customers

Credited invoices

Reviewed contracts not billing properly and updated as necessary

Supported Sales Administration with contract questions

Senior Distribution Center Assistant – Warehouse (1998-2010)

Created delivery notices, notifying sales force equipment is shipping

Implemented daily “Install Update Log”, keeping sales department and managers informed of delivery status

Generated and maintained spreadsheets with customer order information in Excel

Created Customer Acknowledgement Form for delivery purposes

Liaison between sales force and warehouse

Ricoh Major Account Program: Sole handler of tracking all incoming equipment and scheduling for deliveries

Enter customer information and serial numbers in OMD software

Promoted to Supervisor in 2000

Top Gun Award

Customer Service Award - multiple times

Seven time recipient of the Ricoh Ichibon Award for excellent service and dedication

CHANNEL HOME CENTER, TOTOWA, NJ April 1975-August 1998

Inventory Control Specialist

Purchasing of merchandise: reviewed all orders to vendors and distribution center and followed up on delinquent purchase orders

Implemented new computer assisted order system

Shipping and Receiving paperwork: checking for accuracy of vendor and warehouse shipping and followed up on any discrepancies

Return Goods Processing: processed all returns for credit to vendors and warehouse and coordinated shipments via UPS and common carriers

Computer processing of employee payroll

Key carrier responsibilities, including supervision of 35 associates, opening and closing store and safe accountability

EDUCATION

Diploma, Cedar Grove High School, Cedar Grove, NJ

William Paterson University, Wayne, NJ

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