Ann Rozicki

** ********* *****, ******, ** ***** 518-***-**** acz4xx@r.postjobfree.com

Professional Summary

Recipient of multiple performance awards, including Employee of the Month, Moment of Truth and Spotlight on You, after demonstrating ability to perform multiple tasks and respond to unforeseen challenges appropriately. Successfully performs multiple tasks in a fast paced environment and possesses a desire to exceed organization’s expectations.

Skills

Word, Excel and Internet

Phone Etiquette

Excellent communication skills

Database management

Customer Service

Accurate and detailed

Work History

Account Manager, 06-2013-01/2017

Little Motors, Inc- Albany, NY

Processed payments for motor vehicle loans through Deal Pack program

Performed collection follow-up as needed through phone calls, letters and repossessions

Completed all paperwork with customer, auction and attorneys

Entered customer data into database

Office Assistant, 03/2010-07/2012

Paradise Tree Service- Troy, NY

Answered all incoming calls regarding tree and landscaping services

Set up all appointments between customer and estimator

Processed payments for services rendered

Completed proposals for billing purposes

Facilities Coordinator, 05/2005-04/2009

Express Scripts, Inc- Troy, NY

Maintained corporate building site to include acting as a liaison to the landlord, resolving tenant issues and requesting assistance from maintenance, HVAC Tech and IT as needed

Sent informational memos to employees using Microsoft Word and Outlook e-mails

Coordinated construction and remodeling projects with landlord and employees

Received awards including Employee of the Moment of Truth and Spotlight on Youth

Education

Educational Opportunity Center: GED, Data Entry Certificate

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