Customer Service Assistant
Resume:
THILANA W. WALKER
TALLAHASSEE, FL 32304
Phone: 850-***-****
Ability Summary
Hard working,very patient would enjoy and love working in this field. This is something I would like to do in my life and I would love a chance. Employment History
Food Server, Kitchen
09/2016 - Current Southgate Campus Ctr 675 W Jefferson St, Tallahassee, FL Greet customers and answer their questions about menu items and specials Take food or drink orders from customers
Prepare food and drink orders, such as sandwiches, salads, and coffee Relay customers' orders to other kitchen staff
Serve food and drinks to customers at a counter, at a stand, Clean assigned work areas, dining tables, or serving counters Replenish and stock service stations, cabinets, and tables Set tables or prepare food trays for new customers Clerk Cashier
09/2009 - 07/2016 Salvation Army 2410 Allen Rd, Tallahassee, FL Process payments from customers purchasing goods and services. Greet customers
Scan or register customers' purchases
Accept payments from customers and give change and receipts Bag or wrap customers' purchases
Process returns and exchanges of merchandise
Answer customers' questions and provide information about store policies Help customers sign up for store rewards programs or credit cards. Count the money in their register at the beginning and end of each shift In some establishments, Assist with closing the store doing the paperwork. Some cashiers may have duties not directly related to sales and customer service, such as mopping floors, taking out the trash, and other custodial tasks. Also stock shelves or mark prices on items. Cashiers use scanners, registers, or calculators to process payments and returns or exchanges of merchandise.
Caregiver
01/2007 - 05/2007 St. Augustine Plantation tallahassee, FL Cleaned and bathed patients or residents
Helped patients use the toilet and dress
Turn, reposition, and transfer patients between beds and wheelchairs Listen to and record patients' health concerns and report that information to nurses Measure patients' vital signs, such as blood pressure and temperature Serve meals and help patients eat Some nursing assistants also may dispense medication, depending on their training level and the state in which they work. In nursing homes and residential care facilities, assistants are often the principal caregivers. Assisted patients with moving about the facility, such as pushing wheelchairs Clean equipment and facilities * Change linens
Certified Nursing Assistant
12/2003 - 01/2007 Broadview Assistant living Tallahassee, FL Cleaned and bathed patients or residents
Helped patients use the toilet and dress
Turn, reposition, and transfer patients between beds and wheelchairs * Listen to and record patients' health concerns and report that information to nurses Measure patients' vital signs, such as blood pressure and temperature Serve meals and help patients eat Some nursing assistants also may dispense medication, depending on their training level and the state in which they work. In nursing homes and residential care facilities, assistants are often the principal caregivers. They have more contact with residents than other members of the staff. Because some residents stay in a nursing home for months or years, assistants may develop close relationships with their residents. Orderlies typically do the following:
Assisted patients with moving about the facility, such as pushing wheelchairs Clean equipment and facilities
Changed linens
Stock supplies Nursing assistants and orderlies work as part of a healthcare team under the supervision of licensed practical or licensed vocational nursesand registered nurses. ASSISTANT MANAGER
05/2000 - 05/2002 CITI TRENDS 2020 West Pensacola St., Tallahassee, FL
1st. assist manager
Directed the staff
Open or Close the store
Handle large sums of money
Take large sums of money to the bank daily
Train new employees.
Answer phones
Assist with floor plans on sales floor.
Restock selves.
TEACHER ASSISTANT
10/1997 - 10/2000 IMAGINATION STATION Tallahassee, FL Adult Basic and Secondary Education
SALES ASSOCIATE
11/1999 - 06/2000 BIG LOTS Tallahassee, FL
Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks. Assisted customers with thier needs
Education and Training
Completion Date Issuing Institution Location Qualification Course of Study 05/05/2017 Saint Leo Tallahassee, FL Bachelor's Degree Psychology 06/1993 Rickards High FL High School Diploma DCT
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date Expiration Date Pharmacy Tech Penn Foster 06/2009 06/2018
Certified Nursing
Assistant
Tallahassee Community
College
06/2003 12/2007
References Available on Request
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