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Customer Service Technical Support

Location:
Posted:
May 04, 2017

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Resume:

acz4ps@r.postjobfree.com

mobile: 318-***-****

Objective:

To obtain a full time position in my career field Accounting/Auditing/Business Administration/Banking to enhance my skills and abilities. I am a valuable asset that will rise to any occasion, I’m a quick learner and I’m also eager to learn, and I will cross train in any department to help out my team. Very reliable worker and team player.

EDUCATION:

Huntington High School August 2003-May 2006 • 6801 Rasberry Ln, Shreveport, La 71129

Bossier Community College August 2013-May 2014 6220 East Texas St, Bossier City, La 71111

• Major: Business Administration

• Associates Degree of Business Administration

Accounting Technology: Account Clerk August 2016- May 2017

PROFESSIONAL EXPERIENCE

Barksdale Federal Credit Union : Head MSR Full-time(80 hours) 6790 Pines Rd, Shreveport, La 71129 March 2014-Present

• Handle all members banking needs such as cashing checks, making deposits/withdrawals, bill payments, and answer all members questions and inform member of products and services offered to fit their needs. Head MSR duties: Train all new MSR, train all current MSR on new or updated policies and procedures, handle member/teller discrepancies, order cash for center/ATM, balance vault, ATM, and tellers, and process all paperwork for transactions for the day to prepare for auditor.

Horseshoe Casino & Hotel : Softcount team member Full-time(80 hours) 711 Horseshoe Blvd. Bossier City, La 71111 Nov. 2011-March 2014

• Retrieve Cash from casino floor from previous day. Unload, sort, count, and verify money, pass money to main banker for verification of funds and run reports on cash balance for auditors.

Teleperformance - Technical Support Specialist for Sprint Full-time(90 hours) 5800 W Bert Kouns Industrial Loop, Shreveport, La 71129 Oct. 2010-Oct 2011

• Strive for one-call resolution of customer issues and complete ongoing training to stay knowledgeable of product, service and policy change, while demonstrating best judgment in product resolutions. Collect bill payments and sold products and services to new/current sprint customers

Harrah’s Louisiana Downs : Buffet Server Full-time(80 hours) 8000 E. Texas St, Bossier City, La 71111 May 2007- Nov. 2011

• Greet customers with a smile, provide customer with their needs, fill drinks, and engaged in small talk with customers about promotions and services going on at the racetrack.

Cracker Barrel: Retail Specialist Full-time(80 hours) 6251 Westport Ave, Shreveport, La 71129 June 2006-Oct. 2010

• Provided great customer service. Assisted customers with different merchandise in the store and with check out of items. Maintained and set up displays and stocked and maintained cleanliness.

OTHER SKILLS

• 10-Key

• MS Office (Word, Excel, PowerPoint, and some Access)

• 50 WPM- MS Word

• 10+ years of customer service skills

• Multi-Phone Switch

• Data Entry

• 3 years of banking experience

• 5 years of Money Handling experience



Contact this candidate