System Administrator
Resume:
Nhut Tran
*******@***.***
SUMMARY
Over twenty years’ experience in Networking and System support including:
Small business owner for seven years
Knowledge of network protocol: IPX/SPX, DHCP, DNS, WINS, and TCP/IP
Install, configured and support Novell Netware v4.1-6.0
Multi-platform networks of Windows XP/7/8.1, and 10 workstations
Building, maintaining and performing backups on desktop and servers
Implement, configure and support Windows Server 2003-2012
Setup, configure and support Cisco switches, routers and firewall
Client-Server environment as well as WLAN, LAN routing
Installing, removing and troubleshooting internal and external computer hardware
Install, configure and support Microsoft Exchange 2003-2012
Install, setup, and support Office365
Install Microsoft Sharepoint with Microsoft SQL server and integrated with Microsoft Project
Developing IT security, inventory, archiving, disaster recovery and provided documentation
Significant Accomplishments
24/7 support for companies including Bondurant, Superior Tattoo, and Stantec
Primary IT support for top executives and CEO
Provided technical support for Bank One Ballpark Access Points
Worked with independent IT companies on Network projects
SKILLS HIGHLIGHTS
Servers
Microsoft Server 2012, 2008, 2003, 2000 (Active Directory), MS Windows NT 4 Server, MS Exchange Server 5.5, 2003, 2007, 2010, SQL 2000, 2005, Microsoft Sharepoint Server, Microsoft Project Server, Novell Netware 4.01-6.0
Clients
Windows 10, Windows 8, Windows 7, Windows Vista, Windows 2000 Professional, Windows XP Professional, Windows 9X, Windows 3.15, MS DOS 5.x – 6.x, VPN, TeamViewer, Remote Desktop Connection
Applications
MS Office 2016, 2013, 2010, 2007, 2003, 2000, XP, and 98/95, MS Project, MS Visio, MS Office for Mac 2008, MS Visio, Remedy Ticketing, Real VNC Remote Control, Veritas Backup Exec, Norton Ghost Enterprise, PGP Encryption, Symantec, McAfee Anti-Virus, Trend Micro, Norton Backup Exec, TFTP and FTP servers, VMware workstation and Server, GoToMeeting, GoToAssist, Microsoft Proxy and ISA server, LDAP and e-Directory, Office365
EXPERIENCE
Remote Support Engineer Level I, All Covered (05/13–Present)
Excellent troubleshooting skills
Provide remote and telephonic technical support
Support and maintain Windows Server 2003-2013
Support and Troubleshoot Windows XP, 2000, Vista, 7, 8.1, and Windows 10
GoBase and Remedy Ticketing and time management software
Provide excellent customer support
Support Mobile phone email setups
VPN support and setup
Support and configure Sonicwall and Cisco firewall
Administrate Windows DHCP and DNS server
Excellent troubleshooting skills
Administrate Windows Print and File Servers
Provide Support for Microsoft Office 2003-2016 and Office365
Created, manage and support ActiveDirectory and MS Exchange accounts for users
Remote Monitoring (NOC) trained
Troubleshoot and clear alerts on servers trained
Office 365
oSetup, migration and configuration
oSupport for Office
Field Engineer, Accram (9/2010–4/13)
Built desktop and server
Voice & Data cabling needs
Setup Site-to-Site VPN on Sonicwall firewalls
Provided support for over 200 users, both remotely and in person.
On-call 24\7 in case of crisis with servers or power outages.
Provided technical support for desktops and laptops.
Install, configured and post-support for Windows Server 2000-2008
Installed, configured and post-support Microsoft Exchange 2003-2007
Handle over 50 accounts and networks
Fix Ink-Jet and Laser Printers
Assist as system administrator to internal network
Provide SSL Cert provision and installation
Project work with team to build network infrastructures
Setup, configured & implemented Wireless WAP
o802.11a, 802.11b, 802.11g, & 802.11n
oMAC filter, WEP, WAP, WAP2
oSite survey
Designed & implementing enterprise network solution for retail client of 7 sites
oWindows Server 2008 & Microsoft ISA 2004 upgrade to 2006
VPN, enterprise group policies, internet management & control
Consultant, Tran Consulting (11/03-08/2010)
Assisted Nodus in the process of e-Commerce setup via Website
Setup and configured SSL cert of e-Commerce store front
Microsoft Great Plains client setup and support.
Setup and configure a bulk newsletter services
Design, setup, configure and post support Windows SBS 2003
Install and configured two Sonicwall 3060 site-to-site VPN
Design, setup and support Windows 2003 Server infrastructure
IIS v6.0 design, security (SSL), .NET and support
Network Upgrade from Peer-to-Peer to Client-Server LAN
Windows 2003 SBS: ADS, DNS, DHCP
Exchange 2003 & SQL 2000
Terminal Services & OWA
Sharepoint Services (help desk)
Design, implement, deploy & maintain surgical center Infrastructure
oVoice & Data cabling needs
oLAN/WAN connectivity
oPBX
oSecurity
oHardware & Software support
Implemented Microsoft Windows Sharepoint Services, Portal & Project Server with integration of Exchange calendars & OLAP. Used SQL for backend. Creating Portals, Sites and Document libraries.
Setup, configured & implemented Wireless WAP
o802.11a, 802.11b, & 802.11g
oMAC filter, WEP, WAP
oSite survey
Designed & implementing enterprise network solution for retail client of 7 sites
oWindows Server 2003 & ISA 2000 Enterprise
VPN, enterprise group policies, internet management & control
ADS/DNS/DHCP, IIS, FTP, Terminal Services
Clustering
oExchange 2003
oCisco 2950, 1720, 3600
Veritas Backup Exec & Disaster Recovery
Provide emergency after-hour support
Recommend the purchase of all hardware/software
Eradicated Virus on network.
oInstall NAV on server to push updated to WS
oInstall NAV (client) on workstations
Install Cisco Pix 501 Firewall
oNAT for internal host
oAccess List
oSSH Telnet
oSecure Exchange 2000 server
oBlocked all ports (TCP/UDP)
oPacket filtering for incoming and outgoing
Install Outlook Web Access
oMX record update
oSecure and patched
Migrated Windows NT40 to Window 2000 network
oDesigned ADS and DNS
oUpgrade PDC to DC
oUpgrade BDC to DC
oSetup replication between DCs
oIntegrated WINS to ADS
oEnsured Sales Logix (SQL based application) functioned properly within the new ADS
oInstalled and administered GPOs
oSetup monitoring tools for ADS performance
oUpgrade Shared folders to DFS
oUpgrade Exchange v5.5 to 2000
oImplemented Roaming Profile and home directories
AWARDS & HONORS
National Society of Collegiate Scholars
Member of International Honor Society for Professions in Technology
EDUCATION & TRAINING
University of Phoenix, Associates Degree in Arts 5/2016
University of Phoenix, Cisco Networking (Undergraduate) 11/2015
HDI Support Center Analysis 9/2016
Microsoft MTA and MCP
Comptia Network +
Comptia A+
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