Administrative Assistant Customer Service

Estefanía Rodríguez

********************@*****.*** 956-***-****

EDUCATION December 2016

The University of Texas at Austin B.S. Corporate Communication GPA 3.2

Texas Pi Beta Phi

Honors: Dean's Honor List, Spring 2013

PROFESSIONAL EXPERIENCE

Physics Department Teacher Assistant Austin, Texas

Fall 2015

Demonstrated field work techniques and assisted professors with lessons.

Explained quantitative and physics concepts to 30 students in an intermediate level course.

Evaluated homework and field work, held office hours to ensure students understood course concepts.

E-Marketing Solutions Administrative Assistant Austin, Texas

Jan 2014 – July 2014

Telemarketing, meeting quota every week.

Promoted to Recruiting Assistant; scheduled events promoting firms launching along with recruiting salesmen.

Promoted to administrative assistant where I created weekly productivity reports for sales agents, helped with payroll, conducted phone interviews, maintained department schedule, attended meetings, taking notes.

KLRU TV Station Administrative Assistant Austin, Texas

Fall 2013

Administrative assistant for PBS Kids Department: answered telephone, screen callers, and relay messages.

Held over the phone surveys weekly, maintained records through filing, retention, compilation, etc.

Help set up events for children's and designed weekly gifts filled with books and problem solving games.

History Department Administrative Assistant Brownsville, Texas

Fall 2012 – Spring 2013

Attended class that have been identified as “traditionally difficult,” meaning that it averages a 30% rate of students that Drop, Withdraw, or Fail the class.

Tutored 8-9 hours per week, with a break down of 3 hours of lecture, 3 hours of sessions, and 2 hours of office/preparation time.

These are semester-long positions, where grading, distributing, and evaluating exams is required.

Hooked Mobile App Student Ambassador Austin, Texas

Fall 2014 – Spring 2015

Uploaded daily images of offers around campus onto social media.

Coordinating events around campus to talk about the mobile app. Frat/Sorority Houses, Athletic clubs, Young Life, etc.

Created weekly reports to display and evaluate start up productivity.

The Collegian Newspaper Sports Editor Brownsville, Texas

Fall 2012- Spring 2013

Reporter, covering stories on the university's logo, articulation between colleges & athletes of the week

Transcribed film and did photography

Skills

Computer: Microsoft Word, Excel, PowerPoint, Outlook,

Business: Marketing & Promotions, Event Planning, Consumer Sales, Customer Service

Fluent in Spanish and English

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