Technical Support Information Technology
Resume:
Harold Parra
*** ***** ***** **, *********, NJ **208
********@*****.***
Work Experience
*/**** ***************. *********, **. Subs-teacher. Some times like subs-teacher, personal care or assistant teacher the activities in general help main teacher in the process of his class with some students, when some teacher miss make his replace.
1/2016 ERA ELECTRICAL L.L.C. Woodbridge, NJ. Assistant electrical. Help electricians in the process of installation of electric and communication wire, light, outlet, switch light. Test operation electric system.
06/2015 - 12/2015 GTS Consultants INC, Freehold, NJ. Technical support Systems. Technical assistance to all users, monitoring applications and Server performance. Backup of data.
2010-2012 NEXINKS S.A, Cali, Colombia. Operations and Sales Engineer. Provided customer support and supervised onsite operations to ensure stable service delivery to comply with the company’s initiatives and expectations.
09/2006-03/2010 ICESI UNIVERSITY, Cali, Colombia, IT Support. Provided first level technical support to the students in a clear and concise manner, installing, configuring and testing new hardware and IT software for the institution. Monitored the IT network and troubleshoot any issues to ensure availability to all the users.
02/2006 – 09-2006 Hight Scool Simon Bolivar, La Cumbre Valle del Cauca, Colombia, Impart knowledge about technology and its use to students in grades six through eleven.
Areas of Expertise
Operative Systems: Microsoft Windows XP, Seven, Eight, Server 2003 and 2008, Linux, Novel.
Microsoft Office Suite used in day to day activities such as Status report generation Test plan generation Budgets(Excel), Schedules (Project) Customer Presentations (Power Point) Microsoft Outlook (Email) .
Structure cabling networks
Data networking Cisco Routers and Switches used in communication networks Education
2010 ICESI University, Cali, Colombia.
Network and Communications Specialist
2004 ICESI University, Cali, Colombia.
Software Architecture Certification
2004 UNICIENCIA, Cali, Colombia.
B.S Science Information Technology
2016 Union County College
E.S.L 6 level
Training
07/2009 Tyco Electronics, Design Cabling – Network
06/2011 Siemon, Listed Installer
Juniper networks, Juniper Vision.
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