Manager Customer Service
Resume:
Jim Humphrey
**** ***** ******, ******, ** *****
**************@*****.***
Overview
Distribution/Warehouse operations management with twenty-two years of documented accomplishments with successful results. Seeking a long-term, challenging career in operations with a long-term, growth company.
Education
B.S. degree- Business Mgmt- Florida State University- 1985. CEUs towards an MBA.
Summary of Professional Experience
Management
Management, hiring, training, teambuilding, development of up to six direct-report managers and 180 hourly personnel.
Operations Director to oversee all departments including warehousing, shipping, receiving/QI, inventory control, logistics/transportation, QC/QA, assembly/kitting, HR, maintenance/facilities, security, office personnel, production scheduling, purchasing, and customer service.
Managed- up to a 1.1msf facility.
Volume inbound/transload- up to 10k containers per year.
Outbound distribution via TL, LTL, rail, air, sea, and local courier. Domestic & International.
Overall internal responsibilities of cross-dock, putaway, pick/pack, VAS, and order processing.
Strategic
Startup of new warehouse operations to include research, lease, and site origination. Facilitated all Tenant Improvements, material handling equipment, and facilities management.
Overall warehouse design of space allocation, storage capacity, pick-path, assembly area, slotting, and throughput efficiencies.
Originated, wrote, and implementation of countless policy, procedures, work instructions, and job descriptions.
Complete 180 degree turnaround of dysfunctional labor-intensive operations into a paperless, highly productive operation with increased morale in as little as nine months. Salesmanship of “the vision” to engage the group-effort to achieve the incremented results of the turnaround.
Benchmarked, initiated industry standards, plus application of KPIs.
KPI- Eliminated the need for costly, monthly physical inventory. Applied ABC analysis along with a Cycle Count Plan to lead the company from 81% to 99.96% inventory accuracy rate with up to 25k SKUs. Two turns per year.
KPI- Successfully met strict supply chain and customer compliance requirements for Big Box retailers, such as Wal-Mart, along with RFID while increasing the Fill-Rate from 83% to 99.6% for controllables. Plus complied with JIT guidelines for companies such as Boeing, GE, and DOD.
KPI- Measured, monitored, and engineered labor-standards plus originated/implemented an Incentive Plan to optimize morale and increase productivity by 17%.
KPI- Redesigned, slotted, developed Homeslot locations along with true Replenishment plus implemented a FIFO procedure to increase shipping accuracy productivity by 3.27%.
KPI- Developed the 24-hour timetable, Routing, Transportation Scheduling for DTS & D2C operations to consequently increase On-time Deliveries. Established a daily accountability report for third-party shipping companies to issue credits.
KPI- Initiated research and rectified operational procedures and systems plus implemented Kaizen improvements to reduce OS&Ds by 80%.
Implemented Six-sigma processes along with creation of Static locations to increase productivity by 6.5% by eliminating the need to run a Replenishment Wave for select A-velocity items.
Initiated and developed a Perpetual Sanitation Schedule to meet and comply with the strictest of AIB regulations.
Financial
Procurement of all material handling equipment, WMS systems, and office work stations.
Contract negotiation for transportation, third-party contracts, and all vendor services.
Development of an operating budget along with financial analysis, with incremented efficiencies and growth up to 35% per year, on a five-year plan.
Full P&L responsibility of a $200m operation.
Initiation, financial analysis/presentation, customer interface, and development of a Profit Center which added $1.6m to the bottom line.
Invented the QA/QC positions along with countless cost analysis and ROI.
Project Management- Launched massive long-term projects to lead the team with periodically measured results.
Successfully researched, chose, and integrated a 3PL company into the warehouse operation. Established KPIs reporting and an AOP to budget with sustained increased efficiencies.
Technical
Assigned as Key Superuser to implement SAP/ERP on a full-scale (all modules concurrently). Originated and execution of system configuration. Trained peers (management) on functional navigation and reporting.
Project manager to implement Red Prairie WM system. Developed flowcharts/algorithms, pick-path, and procedural logic to enable effective system integration.
Creation of Rules, configuration, strategies, and guidelines for WMS systems to include Oracle and Manhattan.
Proficient with RF, barcoding, PkMS, pick-to-lite and other WMS/ERP systems.
Master with all MS Applications to include Excel, PowerPoint, Visio, and Outlook.
Literate with five APICS modules of Floor Control I, Floor Control II, Inventory Management, Purchasing, and MRP/MPS/CRP.
Hazmat Certification & Hazmat DOT certification
Six-sigma Greenbelt
C-TPAT member
Paved the path for ISO9000 certification.
Full SOX integrity compliance.
Work History
2015-2016 Director of Operations Drive Medical Ontario, CA
2014-2015 Plant Manager New Breed El Segundo, CA
2012-2013 Warehouse Manager T&G Pomona, CA
2009-2011 Warehouse Manager Lifetime Corporation Fontana, CA
2007-2009 Distribution Manager Macy’s D2C Goodyear, AZ
2004-2007 Warehouse Manager Samsung Rancho Dominguez, CA
2003-2004 Distribution Director Sprouts/Wild Oats Riverside, CA
2000-2003 Distribution Manager Bridgestone/Firestone Lynwood, CA
1994-2000 Distribution Manager Qiagen Inc Valencia, CA
1985-1994 Warehouse Supervisor Builders Emporium LA, CA
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