Customer Service Assistant

Jerome Nelson, Jr.

************@*****.***

**** **** ***** **** *******, TX 77053 (713) 448 - 0013

SUMMARY OF QUALIFICATIONS:

* manual labor experience in an outdoor/indoor environment

* experience forklift operator, pressure washers and hand power tools

* stamina to stand for long periods and the ability to tolerate temperature indoors/outdoors

* Proficient with Microsoft Outlook, Word, and PowerPoint

* Physically Fit for lifting 65+ pounds

* Excellent customer service skills and documentation skills

* Experience in handling multiple projects

* Experience working with a diverse population

EXPERIENCES:

HOPEBRIDGE HEALTHCARE, Houston, TX

Transportation

* monitor the behavior of clients as to a one on one basis

* transports clients to and from appointments and health care facilities

* record patient behavior and provide a safe, supportive environment

03/2006 – 07/2016

DR PEPPER SNAPPLE GROUP, Houston, TX

Loader/Docker

* pick up and audit orders to build loads for transport

* load trucks, stock floors and maintain the stability of pallet

* load pallets by properly stacking and shrink wrapping

08/2005 – 03/2006

HOUSTON COMMUNITY COLLEGE-Central Campus, Houston, TX

Electronic Librarian Assistant - Part-time

* Assist students with various programs to aid in their research

* Sorted and shelved publications according to the Library of Congress

* Scheduled use of computers, perform minor audio/visual/printer maintenance

* Received incoming calls and assist with lab tours

03/2004 – 08/2005

HOUSTON COMMUNITY COLLEGE – Southwest Campus, Houston, TX

Financial Aid Assistant - Part-time

* Assisted students with technical computer problems

* Received incoming calls related to lab availability

* Review financial aid applications to determine the extent of financial need

* Conduct personal interviews with students and their parents regarding financial aid

08/2001 – 10/2002

EDUCATION:

Houston Community College A.A.S. in Petroleum Engineering 2017 graduation

Houston Community College Associate in Science Degree-- completed --2007

Prairie View A & M University B.S. completed 30 semester hours--2002

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