Customer Service Microsoft Office

Raimundo García

**** ** ***** **, *****, FL ***** 786-***-**** ***********@*******.***

Systems Engineer

Many years of assuming program responsibility with a solid track record of outstanding customer service and problem solving skills. Aptitude for quickly learning new technologies, equipment, and software. Well experienced in providing helpdesk support for software and operating system problems. Proficiency in upgrading and installing Windows 2008/7/Vista/2003/XP/98/NT Server as well as installation of networking. Excellent in supporting field technicians and contractors to ensure reduced customer installation time, accurate installation and prevent database discrepancies. At this time I am looking forward to bringing my problem-solving skills and business oriented approach to software development or business support.

EXPERIENCE

Recycling Enterprises, Havana, Cuba. June 2012 to May 2016

IT Support Manager

Supervise support team of 3 in all aspects of computer and software maintenance and installation

Provide installation of all client system applications, upgrade servers and PC software and hardware, repair PC, update antivirus software to the latest version, Microsoft Office and Windows updates

Install Windows server operating system, new lines and computers for approximately 50+ employees as well as configuring TCP/IP protocol which include IP address, DNS, Gateway, DHCP, Microsoft Exchange e-mail account and Outlook software, Create new accounts and passwords

Manage networking infrastructures, and security policies

Install network printers, configure IP addresses and ports

Support all software applications of company such as human resources, sales and accounting departments

Develop websites for enterprise resources

Train coworkers and give courses in Windows and Microsoft Office

PLATINO Enterprises, Havana, Cuba. February 2001 to May 2012

IT Support Analyst Technician

Manage and install Windows operating system and support software for all aspects of company such as human resources, sales and accounting departments

Install all client system applications

Configure network printer

Communications Ministry, Havana, Cuba. June 1983 to January 2001

Software Engineer

Mainframe development using programming languages such as Assembly, COBOL, PL1 and SQL

Administration of DBASE, MS Access and Oracle databases

Design and develop enterprise websites

Plan and deploy Novell and Windows data networks

EDUCATION/CERTIFICATIONS

University of Havana, Havana, Cuba.

B. Sc. Computer Science July 1987

Instituto Superior Pedagogico Enrique Jose Varona

Profesor de Matematica, Licenciado en Educacion, Matematica July 1980, July 1982

CompTIA A+ Certification. Verification Code: C2XZ7ZRHCP112TZ8 March 2017

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