Customer Service Administrative Assistant

Eliza Guerrero

***** **** ***** **

Katy, *****, Texas, US

Cell: 832-***-****

**************@*****.***

Objective

To work for an established office as an administrative assistant. Offering strong bilingual customer service skills. I’m looking to attain the utmost level of customer satisfaction while providing effective services. Want to grow with the company and help meet overall goals while enhancing my career in the process.

Experience

Hooper Communications March 2006 – Present

• Service Coordinator

• Enter all work orders for the day

• Quote potential new customers & existing customers

• Schedule service calls

• Organized mail, packages, and supplies

• Handled daily payment transactions

• Submitted all pertinent paperwork to appropriate departments

• Performed data entry of all new employees & new clients

• Prepare all invoices for payment

West Houston Chiropractic Oct 1999 – March 2006

Provided patient care

Filed Insurance Claims

Submitted all pertinent patient information to doctors Billing included insurance & cash patients

Maintained detailed medical records of all patients Bobtail Express April 1996 – Oct 1999

Scheduled jobs for all drivers

Entered work orders into system

Completed all tickets for payments

Invoiced all jobs & Collected

Education

Spring Woods High School Houston, TX

1993

Summary of Qualifications

Excellent customer services and phone etiquette

Verbal and written communication

Strong attention to detail

Bilingual – English and Spanish

Computer Skills – Windows XP, Word, Excel, Outlook

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