Accounts Receivable Customer Service

CONNIE CASTILLO 832-***-****

OBJECTIVE

Seeking a permanent position in field where I can leverage my skills in administration, customer service and financial operations.

PROFESSIONAL EXPERIENCE

NORTON ROSE FULBRIGHT, Houston, TX Jul. 2016 – Present

Client Accounting Assistant

Support the legal team with focus on Accounts Receivable & Accounts Payable

Support coordination and administration of the work

Perform data entry and Excel reporting for AP and AR

Manage incoming requests from attorneys and other departments

Research wires, ACH, lockbox, and trust accounts to book to proper matter/client account

VARSITY FACILITY SERVICES, Houston, TX Jul. 2015 – April 2016

Accounting/Administrative Assistant

Support the Houston regional office administrative functions; focus on Accounts Receivable, Accounts Payable, Payroll, and Collections and assist in HR employment processes and disability claims

Support coordination and administration of hiring personnel

Perform data entry (AS400) and Excel reporting for AP and AR

Manage phone systems and incoming customer requests

Manage insurance/disability processes for HR and Health & Safety-related issues, including auto accidents

Ensure compliance with federal, state, and local laws on matters pertaining to employment

Support Collection process for Accounts Receivable

Manage all office equipment and support

LINEBERGER GOGGAN BLAIR & SAMPSON, Houston, TX Jul. 2014 – Jul. 2015

Credit & Collections Administrator

Worked closely with the Billing Department and litigants to close on the variety of accounts under collections, by calling offenders and establishing rapport to drive collections

Ensured compliance with federal, state, and local laws on matters pertaining to debt collection

Arranged and maintained repayment plans, calling all delinquent accounts, monthly

Kept organized and efficient, to ensure good system of follow-up for customers not following through, including maintenance of accurate notes and history for accounts

Read and understand contract language and policy to use this knowledge in negotiations with customers to dictate payment terms and conditions

Developed deep understanding of legal processes to facilitate the teams worked with around collections

Trained new staff

Negotiated outstanding debt and payment requirements

Supported the settlement process and all its aspect

Connie Castillo

HOUSTON BAPTIST UNIVERSITY, Houston, TX Nov. 2006 – May 2014

Financial Aid Advisor / VA Benefits

Counseled students in financial aid strategies to pay for tuition and handled daily cash deposits, student account billing, and collections

Worked with VA students, billed Chapter 31 Rehabilitation, Chapter 33, and Chapter 35 and Chapters 1606/1607 naval students and ROTC student billing

Downloaded Student Aid Report Central Processing System, payments from Net pay and Tuition Pay, and ran Argos reports for missing data on student’s accounts

Processed awards and tracked financial aid funds for each academic year through graduation, in compliance with federal, state, and institutional constraints

Electronically certified loans through Open Net, Elm, COD, and TG Advantage

Enrolled HBU in ACH for deposit for all veteran student payments

Ensured compliance with federal, state, and institutional requirements for tracking awards and financial aid funds for each academic year, through graduation

Input accurate financial aid information into the database system and contacted students regarding corrections or incomplete documents in files

Ran parent loan credit checks through Common Origination and Disbursement and Disbursement website

Made financial aid presentations to parents and students

DEVRY UNIVERSITY, Houston, TX Sep. 2004 – Nov. 2006

Student Finance Advisor

Performed cash reconciliation on daily deposits and collections for student accounts in delinquency

Processed, awarded, and tracked financial aid funds for each student academic year

Certified and input student and parent loans and financial aid data into the database system and packaged new and re-entry students with any loans and/or grants, based on eligibility

Consistently met deadlines for projects, activities, and reports and maintained complete and up-to-date information for student files

Kept student past-due account below average for over 14 months

EDUCATION

Certificate, Office Technology Specialist

TEXAS SCHOOL OF BUSINESS, Houston, TX

ADDITIONAL INFORMATION

Technical Expertise: Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), AS400, QuickBooks, Open Net, Elm Production, SAP, Oracle, Citrix, Smart System, Elite, Cashpro

Languages: Fluent in English and Spanish

Achievements: DeVry recognition certificate for lowest Accounts Receivable days, 2004; Top performer recognition in 2014 at Lineberger

Activities: Historian with the Veteran Civic Counsel, Houston, TX; Houston Food Bank & Clothing, Houston TX

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