Supply Chain State University

Kai Meng Cha

***.*******@*****.*** 651-***-****

WORK EXPERIENCE

IMPACT, Minneapolis MN

Shipping Fulfillment and Direct Mail Services

Laser Print Production Lead

April 2012-Present

Train and encourage laser print operators on two shifts to working towards the highest quality of output with zero defects.

Consistent teamwork and communication with other department heads to plan and schedule the smoothest workflow for incoming and outgoing projects.

Assist Impact and the laser print department to acquiring Service Organization Controls Type II Certification.

Design and improve standard operating procedures for the laser print department. Critical Documents Analyst

April 2010-April 2012

Provide support to customer sales representatives and at times customers directly to resolve date mining issues.

Improve data mining scenarios and bylaws to cut customer downtime.

Served on the transition team that converted Impact’s hands-on platform to an automated platform.

Laser Print Production Operator II

April 2007-April 2010

Operate laser printers and maintaining the highest quality of output.

Maintain laser printer equipment with minor maintenances and keeping a clean and neat environment.

EDUCATION

Metropolitan State University, Saint Paul, MN

January 2012 – August 2015

Bachelor of Science in Business Administration. Coursework included organizational behavior, statistical analysis, supply chain management, marketing, accounting, finance, and management.

University of Minnesota, Minneapolis, MN

September 2004 - May 2007

Coursework included small group communication, team building, and psychology.

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