Desktop Support Active Directory

Peter Firth

**** ****** **.

Wake Forest, NC **587

Email: acz4ev@r.postjobfree.com

Cell:

Help-Desk Support Specialist

I am applying for a Help-Desk Support Specialist position. I believe my background in network and IT desktop support for over 10 years, and work experience including military duties qualifies me for the duties outlined in this job description.

Technical Skills:

Windows Server

Operating systems

SQL Server

Microsoft Office

Visual Studio

Citrix

Apple iOS

Android

Active Directory

Network infrastructure

System imaging

Spiceworks

Profile transfer

Network printing

Education:

MyComputerCareer Technical Certification School 2013

Boston University M.A. Education 1989-1992

Valdosta State College B.S. Education 1986-1988

Experience:

Softpro LLC: IT Desktop Support Jun 2013 – Apr 2017

Image and configure PC desktop and laptop computers with corporate image. Install and configure software packages such as SQL Server, Visual Studio, and Windows Server. Provide computer troubleshooting, fix and repairs as needed. Provide support to remote customers by remoting in to their computers to assist with issues. Coordinate with outside support agencies for maintenance and warranty repairs. Manage user accounts in Active Directory. Create new user accounts for new hires and prepare workstations. Manage the que of incoming ticket requests for computer and user account issues.

Global Academics: Program Manager Jun 1997 – Jun 2013

Work closely with students and teachers in the mastery of all areas of computer science. Coordinate training activities at different sites and assist the implementation of technology integration in academic settings. Consult and assist in the setting up of computers and network equipment, including troubleshooting network issues. Liaise between clients and corporate, developing positive working relationships.

First Assembly Christian School: Teacher Aug 1994 - Jun 1997

Duties: IT coordinator and technology instructor. Developed curriculum and implemented technology integration with academic content. Set up and maintained a computer lab and Local Area Network (LAN).

US Air Force: Weapons Services Manager Apr 1992 – Jun 1994

Military service beginning with entry-level training in aircraft maintenance, progressing to increasing levels of management and supervisory duties.

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