Service Professional Experience

Jose J Velez

Cedar Rapids, IA ***** 305-***-****

www.linkedin.com/in/jose-jaime-vele ***********@*******.***

HIGHLY SKILLED SAP / BUSINESS WAREHOUSE ANALYST

Bilingual (English / Spanish) Business Management professional with 14 years of global and national experience in SAP Service Module support. Slashed costs, improved efficiencies, and significantly reduced work in process. Effectively planned, designed support, tested, executed and managed methods of after-sales service while optimizing resources, utilizing excellent, decision-making, and critical-thinking skills. Goal-oriented and adaptable to change while working in a team environment. Inspires and encourages others to embrace change.

Software Skills

ERP: SAP Business Warehouse (Enterprise Resource Program / Systems, Applications and Products)

Proficient in Microsoft Office (Excel, Word, Access, PowerPoint, and Visio)

HP Quality Center (Quality Center in Software Testing)

Professional Experience

ROCKWELL COLLINS, Cedar Rapids, IA 2009 – 2016

Business Integration Analyst

Provided operational and customer SAP service support to national/international service centers. Supported SAP project phases, during testing, training and production support. Collaborated with project team to determine end users’ and training needs. Worked with Functional Consultants and Business team to understand functional requirements and to devise appropriate test scenarios. Troubleshot SAP problems from end users. Created, updated, and ran test scenarios (Unit, functional, integration, regression, and UAT) during implementation of software enhancements and upgrades for SAP users. Managed test execution.

Collaborated on SAP Deployments, nationally (Across the US) and internationally (UK, Holland, France, Germany, Singapore, and New Zealand) at Rockwell Collins facilities.

Utilized SAP to better manage repairs, subcontracts, capability, technician activity, receiving, shipping, and improved quality by 70% which increased ranking among service facilities.

Reduced Service Work in Process by 50% at Rockwell Collins Service Centers Facilities; released $2M.

Reduced the cost of cancellations 80% by implementing automated cancellation process, minimizing daily processes impact for Rockwell Collins.

Participated in the creation of SAP and Business Warehouse, improving customer on time deliveries and turnaround times on repairs by 99.5%.

Developed effective training documents and delivered SAP training at various locations during and after SAP implementations, ensuring a smooth transition to the new system.

Leveraged bilingual skills to provide SAP and process support to Mexicali and Calexico Service Bases.

JOSE J VELEZ 305-***-**** Page Two

COLLINS AVIATION SERVICES, Miami, FL 1998 – 2008

Service Center Coordinator

Collaborated in the SAP implementation in offices in US, UK, Holland, and France. Gathered, analyzed, and generated production and pipeline reports. Created ongoing and ad-hoc reports with appropriate metadata and quality information (Business Warehouse, Excel).

Provided analytics on significant amounts of data and built end-to-end reporting solutions to support company initiatives.

Improved data quality and integrity by identifying data quality issues at every step of the processes and worked with the appropriate teams to resolve the discrepancies.

Utilized strong Excel skills to write and create custom reports for the businesses.

Performed duties as IT/IS managing networks and computer infrastructure.

Education

Bachelor of Business Management, University of Phoenix Online, Phoenix, AZ, 2012

Analysis and Computer Programming, Tecnologico Cedesistemas, Medellin, Antioquia, Colombia,

Additional education

Business Information Warehouse – Reporting & Analysis - SAP

Fundamental of Business Analysis – Watermark Learning

Bulletproof Business Cases – Watermark Learning

Eliciting Business Requirements Using Consulting Skills – Watermark Learning

Influencing Without Authority – Watermark Learning

Facilitation Skills Workshop – Watermark Learning

Requirements Modeling – Watermark Learning

Agile Business Analysis – Watermark Learning

Scrum Emersion – Looking Glass Development

Coursed Being developed

Agile Development Specialization

Big Data Specialization

Power BI

Tableau

Data Warehousing

Courses to start in March 15/2017

Introduction to Oracle

Introduction to SQL

Courses being developed

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Introduction to ASP.NET

Introduction to Crystal Reports

Introduction to Database Development

Introduction to Oracle

Introduction to PHP and MySQL

Introduction to Python 3 Programming

Introduction to SQL

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