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Customer Service Human Resources

Okotoks, Alberta, Canada
May 03, 2017

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Jessica Stafford

** **** ***** ******** **, High River, Alberta

Contact Information


Phone: 403-***-****

Professional Summary

Enthusiastic, outgoing and proficient at building positive relationships with new people. Have more than 6 years of experience in the retail business and business administrative office assistance. Currently enrolled year at Bow Valley College studying for my Business Administrative Diploma with a major in Human Resources. I like to be a leader in situations and create innovated ideas to better a company goals to move forward.


-Very Well Organized

-Quick and Easy Learner

-Very Strong Customer Service Skills

-Word Processing Knowledge (Excel, Word, PowerPoint, etc.)

-Administrative Office Assistance Experience and Knowledge

-Works well independently and in group settings

-Retail and Sales Experience

Work History

Title: Administrative Office Assistant

Business Name: Simply Floors and The Flooring Outlet

Owner: Yves and Bard Mercier

Duration: Jan 3/2014 to May 20/2015

Location: High River and Okotoks, Ab

Reason for Leaving: Laid off due to economy slowing down

Description: At Simply Floors my job was to keep everything organized for flooring contracts, products, emails and answering phone calls. I oversaw ordering product for jobs that were to be installed or just pick up. I kept the estimator organized and informed about how jobs were coming along. I was also in charge of scheduling jobs on the calendar for contractors. This meant I had to order the product, know when the ETA was and book accordingly. Making sure costs matched up with supplier costs and that the dates worked for the customer. I also kept the price lists from all suppliers updated, in case there was any price changes or sales that we could offer customers. This meant taking the cost and creating the appropriate mark up price for selling. I answered emails and phone calls, as well as helping customers when they came into the store. When transferred to the Outlet, I was in control of the pick-up lists and all the following stated above as well. My title was administrative assistant.

Title: Welders Helper

Business Name: Barbwire Welding Inc.

Owner: Brett Walker

Duration: 07/2013 to 10/2013

Location: Cayley, AB

Reason for Leaving: Change of Scenery

Description: Being a welder’s helper, I assisted the welder in what job he was scheduled to do. I would get everything ready before he started welding, helped him with the remote settings while he was welding and made sure the supplies he needed I got for him in a timely fashion. Also, had to organize and wrap up the truck at the end of each day. I needed to be prompt on taking orders from him and taking down heat numbers, as well as grabbing the right fittings for the job that we were required to do.

Title: House Cleaner

Business Name: JKS Cleaning Services

Owner: Myself

Duration: 07/2011 to 06/2013

Location: High River Alberta

Reason for Leaving: Started over after the flood of 2013

Description: I owned my own company that provided house cleaning services. I had 22 clients. These clients’ services ranged from bi-weekly, once a month, weekly, move in and out cleaning and one time cleans. Also, from if I provided the cleaning supplies or if they supplied the supplies for me to clean with. With a few of my I also provided a organization services. I organized their closets, pantries and doing their dry cleaning. I was very successful since I have a keen I for detail and took half the time other cleaners took. I made my own schedule and kept track of all my own accounting. I sadly had to move on from this because of the flood that happened in High River

Title: Customer Service and Office Assistant

Business Name: High River Home Hardware

Owner: Dan Dubeau and Dave Linthorne

Duration: 08/2009 to 07/2011

Location: High River, AB

Reason for Leaving: To start my Cleaning Company

Description: At Home Hardware, I worked at the Front desk helping customers with questions and ringing them through the till. I also, helped the accountant in the office with filing charge accounts, doing the deposit for the day before, along with the credit and debit transactions. I would take the deposit to the bank and get any change/bills that were needed at the store. On Saturdays, I would work in the back receiving the merchandise that had come in on the truck and putting it out into the store. I also helped at the contractor’s desk with lumber orders for contactors. My section was seasonal so I was responsible so switching out spring, winter, fall and summer. For example, I had to know all the fertilizers and when to put out Christmas decorations.

Title: Assistant, Customer Service, Weekend Organizer/Scheduler

Business Name: Monday Night Class and Scrapbooking Retreats

Owner: Cindy Trodden

Duration: 08/2008 to 03/2010

Location: Pincher Creek, AB

Reason for Leaving: Moved to High River, Ab

Description: My job description was to organize the rooms for the guests that were coming to stay with us for the scrap book weekend retreats. I would have to send out confirmations, and let the cook know if there were any allergies that she would have to know about. I would have to organize the tables that the groups were going to sit at to make sure that there was enough room for everyone. My other duties were to make sure that the massage therapist was fully booked and organize her schedule. I made sure that all the printers were cleaned and ink refilled for the weekend. I also ran the store during the day and into the evening to help guests find what thy needed to help with their crafts. At the end of the weekend I had to check out all the guests and start for the next weekend, by cleaning up, and starting to make sure everyone for the next weekend had been confirmed.


Allan Booth – Simply Floors Manager – High River, Ab – 403-***-****

Dave Linthrone – High River Home Hardware – High River, Ab – 403-***-****

Maureen Moncreiff – CIR Reality – High River, Ab – 403-***-****

Brett Walker – Barbwire Welding – High River, Ab – 403-***-****

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