Corporate Quality Assurance Quality Control Manager

QUALITY ASSURANCE / QUALITY CONTROL

Detail oriented and highly motivated Corporate Quality Assurance/Quality Control Manager with eleven years’ experience in Quality, Manufacturing, and Management. Works well in stressful situations and has exceptional multi-tasking capabilities. Efficient in employee and client relations with a successful track record in customer satisfaction. Demonstrated exceptional organizational skills in the quality, production, customer service, and regulatory departments. A dedicated liaison with Fresh Inc. vendors. Conducted some sample testing with the FDA.

TECHNICAL SKILLS

JD Edwards, Warehouse Management, NA Essence, AX Systems, ADP and UltiPro Payroll,

5 S Safety Programs, ISO 9001, ISO 14001, Concur Solutions Expense Reports, Quality Scorecard Reports, Policy and Procedure Development, Cost Reductions, Microsoft Office Specialist, Lean Six Sigma Green Belt, KPI Goals, OTC, FDA, SOP’s, Quality Audits, CAPA Reports

PROFESSIONAL EXPERIENCE

Corporate Quality Assurance/Quality Control Manager 07/2010 - 06/2016

Louis Vuitton Moet Hennessy – Fresh Inc., Cranbury, NJ 08512

Responsible for the creation, establishment, and operation from the ground up of the Quality Department overseeing 8-10 staff, and temporary personnel. Consistently met goals, and objectives which increased sales, customer satisfaction, and excellent employee morale.

Developed and maintained product masters, standards, documentation, nonconformance reports and all related departmental records

Inspected incoming shipments and followed the AQL Military Sampling Techniques for determining the minor, major and critical defects

Provided direction to quality inspectors related to re-work and projects to outside assembly facilities

Maintained the Quality Scorecard for vendors and reported the data monthly to company executives

Obtained Certificate of Analysis and Safety Data Sheets, forwarding same to suppliers

Handled Quality issues from employees and customers, documenting them in the Quality database

Conducted weekly task force meetings with Packaging, Product Research and Quality Departments to outline customer complaints to determine the cause and create a corrective action plan

Handled special projects set by the Quality Director and Vice President of Operations

Coordinated special orders for Sephora, Quality Value Convenience (QVC) and Clarisonic shipments to China and France

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PROFESSIONAL EXPERIENCE (continued)

Processed returns for credit from customers, stores and suppliers

Coordinated annual Quality audits and assigned third party Quality teams (SGS and Intertek) for international companies to complete a yearly Social Audit of their facilities

Complied with company core values of passionate integrity, boundless curiosity, family hospitality and sky’s the limit

Processed all destructions returned from the retail boutique stores and our international suppliers

Quality Control Supervisor /Manager 02/2005 – 04/2010

MechoShade Systems, Inc., Edison, NJ 08817

Built start up Quality Department for a 3 shift operation for MechoShade Systems, Inc.

Managed the Quality Control Department for a three shift operation of 14 employees

Processed weekly payroll through ADP payroll system and conducted annual performance reviews

Interviewed, hired and trained all new quality inspectors

Provided specialized training and performed incoming inspections for Arizona and New Jersey locations

Encouraged all Quality employees to reach company goals in order to receive their monthly bonus

Investigated errors and omissions to determine the cause and take preventative actions

Implemented a system to improve the process of production, including established departmental policies, procedures, objectives and safety guidelines

Developed and maintained daily audit reports for the plant manager

Interacted with Customer Service and Claims Departments regarding returns for credit

Coordinated with other managers for all team members to diminish waste

Reduced work related injuries and accidents by implementing safety procedures recommended by OSHA

EDUCATION

Avtech Institute of Technology, South Plainfield, NJ 02/2017 - Present

CERTIFICATIONS

Lean Six Sigma Green Belt 2017 (Trained under a Certified Black Belt CBAP, PMP)

Microsoft Office Specialist 2017 (pursuing MOS certification) Word, PowerPoint, SharePoint, Excel, Access, Outlook, Visio 2013

Hazardous Materials Training Certificate 2016

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