Customer Service Administrative Assistant

Anjelyca Coston

Customer Service Supervisor/ Administrative Assistant

Houston, TX

**************@*****.*** - 409-***-****

Dedicated and skilled customer service representative motivated to maintain customer satisfaction and contribute to company success. I am committed to addressing customer concerns with speed, accuracy and professionalism. I am also versed in customer support in high call volume environments. I possess superior computer skills and telephone etiquette.

Authorized to work in the US for any employer

WORK EXPERIENCE

Work Gap

Homemaker - Houston, TX - January 2017 to Present

I currently have a gap in my employment history. In this time I have been furthering my education full time, which I plan to continue to do online once steady employment is found. Reservation Agent / Reservations Manager

A Ambassador Limousine - Houston, TX - August 2014 to December 2016 Coordinated customer trips to and from specified locations. Followed-up with customers and key corporate account representatives to make sure that scheduled trips were handled efficiently in the best interest for both the customer and the company. Processed payments and kept customer records updated as needed.

– Developed schedules and implemented pricing structures to better suit the company needs. Assisted in the oversight of several projects and was the main point of contact on 3 accounts. Oversaw the department standards, operations, and productivity.

Claims Adjuster Level 1 & 2

GEICO - Katy, TX - October 2014 to July 2016

Provided assistance to customers over the phone. Resolved customer concerns and complaints to the best of my abilities. Delivered excellent customer service while resolving the purpose of the call in an effective and efficient manner.

Customer Service Assistant

XEROX - Houston, TX - February 2014 to August 2014 Cross-trained and provided back-up for other customer service representatives when needed. Recommended, selected, and helped locate credit cards based on customer needs and desires. Administrative Assistant

KWIK KLEAN - Houston, TX - June 2009 to December 2013 Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. EDUCATION

Liberal Arts in Business

Lone Star College System - Houston, TX

August 2009 to May 2018

SKILLS

Active listening skills. Strong organizational skills. Proficient with Microsoft Office Suite. Courteous demeanor. Customer service expert. Energetic work attitude Sharp problem solver. Telecommunication skills (8 years), 58 WPM

CERTIFICATIONS/LICENSES

Property and Casualty License - Agent

February 2017 to May 2019

I am licensed to sell insurance in the state of Texas (all lines). Property and Casualty License - Adjuster

May 2015 to May 2017

I am licensed to adjust claims in the state of Texas and Louisiana (all lines). ADDITIONAL INFORMATION

Recent Accomplishments

Customer Service & Promotions

Since being employed with A Ambassador Limousine, I have been promoted to Reservations Manager and have taken lead on several projects and contracts. While being employed with GEICO, I was chosen to be on the Diary Task Force for the claims department as well as work closely with management on two catastrophe projects. I have also been monitored by the claims home office and received satisfactory calls for the several quarters that I was employed. I was also promoted to Claims Adjuster Level 2 after only 1 year of employment.

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