Customer Service Manager

**** ** *** *****, *** ***

Miami, FL *****

Cell: 305-***-****

Email: *******@*****.***

Rafael A. Gonzalez

Summary

A business professional with extensive years of experience in Sales, Operations, Office, and Warehouse Management. Expert in client relations, Inventory Control, and Customer Service. A detailed oriented individual with excellent customer service skills and the ability to work in a fast-paced environment. Possess exceptional organizational skills. Multitask person. Fluent in English and Spanish. Proficient in Word, Excel, Outlook and other similar programs.

Experience:

April 2013- Present United Way of Miami Dade. Miami, FL

Manager, Campus Operations

Responsible for efficient and cost effective management of campus-wide services.

Work closely with VP as a key liaison between landlord and tenants to foster clear communication and maintain good tenant relations while ensuring adherence to lease agreements. Provide clear and concise communications related to campus-wide issues that directly affect staff and tenants.

Participate in the development of the department budget.

Perform high-level business analysis and provide recommendations for design of systems to support United Way of Miami-Dade business needs.

Provide new staff on-boarding for access cards, parking assignments, office relocation and computer access; oversee lost access cards and invoicing and reassignment of staff parking.

Work with VP of Human Resource in hiring process.

Oversee campus support staff and all campus services.

Manage campus-wide emergency preparedness including fire deputy training and drills.

Manage building support staff to ensure appropriate coverage and execution of reception area procedures; daily mail and package processing; access and security procedures; overall building maintenance issues; oversee maintenance and operations of all major office equipment; manage garage operations regarding safety and compliance with established parking rules; oversee organizational vehicle maintenance schedules; manage vendor relationships and inventories with organizational suppliers; oversee clutter-free maintenance of all storage rooms within the campus.

2011-2013 Portunus Group. Miami, FL

Key Account Manager-Latin America

Develop and manage new and existing accounts, meeting with clients to identify specific needs.

Produced own leads and carried out follow-up on company furnished accounts.

Initiated and controlled sales processes with new clients

Guide, assist and provide services to customers.

Large client portfolio

B2B

1998 - 2011 Cruiseline Formalwear Inc. Miami, FL

Operations Manager

Oversee Warehouse Production and office Department that consists of twenty employees and five out-of-state managers.

Responsible for the overall direction and operations of the company.

Report directly to the President/CEO of the Company

Responsible for new system trainings and enhancements

Conduct hiring and termination processes

Accountable for employee discipline and individual career development

Effectively resolve arising human resource issues

Develop new business and expand existing business

Create new systems which increased company’s revenue

Conduct vendor negotiations

Serve as lead contact for all office and workforce situations

Establish and maintain strong client relations, as well as employee relations.

Operations Manager

Management of Tuxedo Source, additional control to parent company Cruiseline Formalwear Inc., including but not limited to the following:

Conduction of initial client proposals; negotiation of contracts; administration of proper nationwide convention procedures and deliveries; implementation of procedures to improve work efficiency; updating of weekly and monthly reports detailing productivity; tracing of materials in-transit; coordination of shipment dispatch time and arrival; maintenance of customer database; established and maintained company-client relations.

Inventory Controller/Financial Processor

Oversaw both local and international inventory; accurately processed monthly sales reports; implemented various updates to current reports detailing missing items from inventory; coordinated inventory to full capacity; supervised proper paperwork procedures; coordinated shipment dispatch time and arrival; traveled in order to reconcile inventory where set facilities were not available.

1994 - 1996 Ragmar C.A. Caracas, Venezuela

Sales Manager

Managed sales personnel; assisted sales team with customer relations; prepared multifaceted reports and contracts; maintained and updated customer database; established strong company and client relations; disbursed quotes; traced orders in-transit.

Education

2005 - 2005 Gold Coast School Miami, Florida

Real Estate License

1991-1993 Pedro Emilio Coll Collegue Puerto Ordaz, Venezuela

Business Administration

1986 - 1991 U.E. Gonzalo Mendez Caracas, Venezuela

High School Diploma

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