Management Systems
Resume:
Robert P. Murray
Hickory Creek, TX. 75065
*********@*****.***
https://www.linkedin.com/in/robmurray11
IT iSeries Technical Specialist Data Center Operations Management Systems Analyst
IT Professional with experience and passion for Systems Administration and Data Center Operations Management with major emphasis in iSeries Operations/Systems Administration (i5 OS Ops, Printer Configuration/Management, PTF Admin, BRMS, Security, IFS, Auditing, Networking, Performance and Operations Monitoring, LPAR Mgmt., HMC Mgmt.), Windows Administration, and Data Center Information/Asset Mgmt. Twenty plus years experience in using Help/Systems Robot product suite on iSeries systems allowing for easier operations management across not only iSeries platforms but also Windows platforms. Excellent Oral / Written communication skills
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Affective team player known for detailed work and communication skills in addition to the following:
Systems Administration and Management
Technical Support
System Operations (iSeries, pSeries, Windows)
Network Communications
Project Management
Security Administration
Vendor Management
Facility Management
Disaster Recovery
Systems Design
Service Desk Management
Change Management
Systems Training
System Compliance Management
Technical Skills:
Hardware -
AS400/iSeries and pSeries, IBM 3576, 358x, 3490, HP BL460c G1-G8, HP C7000, DL380, DL360, MSL4048, Crossroads Sphinx VTL, IBM V9000 Storage Systems, APC Infrastructure Central and Netbotz, Network Appliance Storage
Network Systems -
Cisco Catalyst, various Routers, Switches and Patch Panels, IBM Brocade, 3COM, RARITAN
Operating Systems -
IBM i5OS V7R1, AIX 5L, Windows/2008 R2, 2003 Server, Windows7, WXP
Software -
JDE, SAP, LAWSON, Help/Systems (Robot), Halycon, BRMS, TSM, Maxava,, VERTEX, ACOM, GUMBO (Spoolmail and SpoolOutq), PTF Admin, IBM Spectrum SAN Storage Manager, MS Exchange, MS Office Suite, MS Project, Citrix, VMWare, HP Storage Manager, IBM HMC 7042, IBM Client Access, iNavigator, CL Prog, TCP/IP, SNA, ODBC, SST/DST, MochaSoft, BMC Service Desk, PowerTech Security, Veritas, RACKWISE DCIM, HP Data Protector, Iron Mountain - SecureSync, WhatsUp Gold, SolarWinds
DC Environment Hardware -
APC MGE COMET UPS, EMERSON UPS, LEIBERT DELUXE/3 and Challenger HVAC Systems, GENERAC Generators, APC/Tyco Fingerprint Door Controllers
Professional Experience:
Robert Half Technology (Remote Contractor assigned to KAO Brands USA, Cincinnati, OH)
Enterprise Information Systems – SAP Basis Group, iSeries System Administration, Sept/2015 – April/2017)
Provide remote Power I System Administration across multiple partitions in an SAP environment. Daily activities include but not limited to Daily System Checks to team on all partitions, iSeries PTF Management, V9000 SAN Storage Management, Daily Backup Management and Reporting. Create and maintain documentation on System Operations and Maintenance Task.
One of the biggest problems management had was lack of documentation on what was involved in administrating the Power iSeries systems. Very few detailed documents were created or lacked detail. Addressed this problem by creating documentation such as PTF administration, documenting the backup process, and HMC Management to name a few. Created several working documents to ensure areas of the system are documented and maintained on a regular basis. All documents posted on SharePoint sight for ease of access and maintenance.
Worked with Vendor Storage Management specialist on configuring V9000 Storage Management System for Flash Copy and High Availability between two side-by-side Power8 iSeries systems and V9000 systems.
Worked with Management on identifying several maintenance tasks that were regular performed during the weekend that required in house personnel to work as well. Changed after hours work into working with the business to perform such task during normal business hours with minimal amount of downtime.
Lehigh Hanson, Inc. Irving, TX (formerly Hanson Building Materials America, Morrisville, NC)
IT Data Center Tech Specialist II/ iSeries Specialist: Nov/2009 – Oct/2014
Administered and coordinated all facets of iSeries Operations and Systems Management, (JDE/EnterpriseOne ERP) while working closely with JDE Business and CNC departments. Assisted in managing in-house data center operations (2009-2012) and remotely manage systems located in two remote Co-locations (2012-2014).
Managed multiple iSeries systems across two remote sites with either JDE EnterpriseOne or JDE World ERP installations. Main person responsible for all aspects of operations, configurations, and systems administration of the iSeries Systems
oManaged and assisted in multiple upgrades of the main system(s), Hardware and Software, with the last upgrade being a migration from V5R4 (i570 – 2 LPAR) to V7R1 (i740 and i720, - 2 LPAR each) with IBM Business Partner. Coordinated and performed third party software upgrades with higher operating system levels. All changes followed strict ITIL Change Management Procedures and Audit requirements.
oCreated and managed BRMS Policies across multiple partitions for backup and recovery as well distribution of backup reports using third party software to multiple individuals.
oInstalled, configured, and managed Help/Systems Robot software for Advanced Job Scheduling, Monitoring, Messaging, and interfacing to Windows Servers.
Created hands free process for Monthly Vertex Q Series Payroll Tax file updates on iSeries
oReduced update time from days to minutes by proactively retrieving update file from software vendor once notified of its release and updating all systems required.
Assisted Project Managers and Senior JDE Analysts in constructing automated EDI process on iSeries
oProvided manageable EDI processes (820, 821, 824, and 997) through the main JDE EnterpriseOne ERP system to process electronic payments from US and Canada, increasing efficiency of electronic cash distribution using Help/Systems Robot/Scheduler and Robot/Client (Window Servers).
Coordinated System Administration functions on Window Servers to perform the following:
oManaged TCP/IP network assignments on over 1000 servers via pre-defined zone classification, ensuring manageability for over 5000 end users.
oCreated/Modified/Verified proper individual and group securities for JDE/EnterpriseOne Web Application Servers access, meeting yearly COBIT audit requirements.
oCreated Window Job Schedule entries for EDI processes
oInterfaced EDI Window Servers with iSeries Systems using Client Access and Help/Systems Robot/Client Software
oAnalyzed logs for possible errors
Hanson Building Materials America, Pleasanton, CA to Morrisville, NC and then Irving, TX
US IT DC Mgr. /Tech Specialist - iSeries: Sept/1998 – Oct/2009
Managed HW/SW Operations of enterprise systems on iSeries (JDE World and JDE/EnterpriseOne ERP), pSeries (Oracle ERP), and all HP Intel based systems. Managed and performed backup and recovery software (BRMS / TSM / VERITAS), and overall data center environmental and operation monitoring of systems (APC) along with managing offsite storage contracts. In addition, created and managed the company’s first formal Service Desk Department.
Introduced iSeries Help/System Operations Automation into the company’s ERP system
oReduced the need for supporting staff to call into the system after-hours to ensure specific processes completed successfully as the software provided proactive messaging services.
oInformed supporting staff of operational or processing errors requiring attention by sending an email/page or automatically handled the specific errors in question without operator intervention
oProvided a vehicle to allow multiple processes to be performed based on positive/negative results of a prior process automatically.
oProvided a more advanced scheduling/messaging/monitoring tool then what is provided by the system by default.
Created and Coordinated Disaster Recovery Plan Exercise for major ERP system and supporting system
oAnnual offsite testing provided passing results necessary for COBIT audit requirement for critical systems (1999-2007) in Chicago, IL. Carlstadt NJ. Scottsdale, AZ, or Grand Prairie, TX
oProvided management the information necessary to make a knowledgeable decision should an event occur where primary systems were no longer available.
oProvided financial management team the confidence that IT can recover from a major system outage in a specific time frame.
oRestored iSeries Systems using standard IBM OS Recovery Process as well IBM BRMS recovery steps
Developed Standard Operating Procedures for Change Management Process as well Data Center Operations
oProvided staff with instructions and/or flowcharts regarding the companies Change Management Process
oProvided step-by-step process in performing daily operations within the data center with specific emphasis in the following:
Morning and End of Day checks of systems and environmental equipment
Handling of Daily tape management process for iSeries, pSeries, and Window Servers
Created emergency shutdown/startup procedures for iSeries systems
Previous Experiences include:
Valent USA, Walnut Creek, CA
IT Systems Administrator:
Provided Technical/Operational Support and Management on AS400/iSeries (JDE World A73), Intel Windows NT servers, and Nortel phone systems across two data centers while supporting several outlying areas across the US
Developed Disaster Recovery procedures and Data Center practices.
Member of team responsible for planning, configuring, installing, and training corporate staff throughout US and Mexico.
Installed, Configured and Maintained AS400 Robot Operations Automation software (Help/Systems)
Education
Cal State University Hayward (East Bay), Course work leading to BS in Management Information Systems
Chabot Jr. College – Hayward: Status – Graduate
Degree: Specialized Associates Arts in Business Data Processing
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